Stress, rapidly changing conditions and the need for speed drive our actions in times of crisis – but often lead to miscommunication, missteps and more stress. This fast-paced session focuses on proven communication techniques you can use to increase the effectiveness and efficiency of your team’s actions and improve interaction with patients, employees, administrators, families and communities. This webinar offers practical, actionable advice on:
• Delivering critical messages to highly stressed or at-risk people
• Handing off assignments and information clearly
• Conducting efficient and effective briefings and meetings
• Identifying critical audiences and messages
• Handling tough questions from the media, employees and public
The webinar includes templates for planning and communicating.
*Continuing education credits are offered for Licensed Nursing Home Administrators
This webinar has been made free through the generous sponsorship of SDAHO Enterprises endorsed Business Partner, CHG Healthcare!