Overview: Each encounter between a patient and a medical care provider, when done well, is a unique opportunity for information-sharing, problem-solving, and relationship-building. When things don’t go well, these encounters can create confusion, distrust, and ultimately lead to medical mistakes.
Within these encounters we communicate verbally and nonverbally. Each of us comes into the interaction with our personal beliefs, experiences, culture that impact how we speak, how we listen, and how we understand each other.
Every conversation is unique. Yet there are communication strategies that can enhance almost any conversation you have – at work or anywhere else.
With that in mind, this webinar will address these broad questions:
- What does communication between patients & providers look like? And why is it important?
- What are the barriers or challenges to optimal patient-provider communication?
- What are some basic communication skills that will enhance patient-provider conversations?
- What small changes can we make to elevate the quality of communication within busy and overwhelmed health care contexts?