Moving Forward: SDAHO’s Summer Series for Health Care Leaders

• creating innovation.
• creating compassion and trust.
• creating valuable patient experiences.
• creating an inclusive environment for employees and patients.

This series is designed to help leaders create and generate successes within their teams, departments, and the organization. The four one-hour sessions are scheduled monthly May through August from noon to 1:00 p.m. to make it easy to schedule for leadership teams. Recordings will be available to registered participants for four weeks following each session.

Session 1
Tuesday, May 3 Noon – 1:00 p.m. CST
Everyday Habits to Create a Culture of Innovation
Natalie Painchaud, Director of Learning, Innosight
The greatest source of untapped energy is the innovation potential that exists inside organizations around the world. Yet most organizations admit they have struggled to create truly innovative cultures. That’s why Natalie Painchaud and her co-authors wrote the book Eat, Sleep, Innovate. It lays out a system level way to encourage and enable people to think and act beyond the status quo. Success requires focusing on changing people’s daily habits – and then making sure they stick and scale.

Session 2
Tuesday, June 14 Noon – 1:00 p.m. CST
Creating an Environment of Trust through Compassion
Karen Cook, RN, Coach and National Speaker, Huron
While every organization strives to deliver exceptional, trusted, safe, patient-centered quality care – do they really? A consumer’s perception of quality at an organization is impacted by moments of truth – those moments that form an impression. This session is about hardwiring the behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery and operational excellence from the patient, employee, and physician perspective. With this session, Karen Cook will lay the foundation for how to create an environment of trust. Every interaction can impact trust and the perception of quality, but those that show caring, and concern can be a key differentiator. Starting with our own individual accountability, strategies to ensure compassion is a platform for all interactions will also be shared throughout the session. Not only is this good for patient and family centered care, creating an environment of trust through compassion contributes to our own resilience.

Session 3
Tuesday, July 12 Noon – 1:00 p.m. CST
The Patient as a Consumer: How to Create Experiences Patients Actually Value
David Duncan, PhD, Managing Director, Innosight
Consumers everywhere are becoming increasingly influential, empowered, and demanding. The maxim “The consumer is boss” has become only more urgent as the digital revolution, social media, expanding choices, and 24/7 connectivity have empowered consumers and heightened their expectations. Health care is not immune to this trend, as health care systems, big tech companies, and new entrants compete to provide better experiences for patients and caregivers alike. During this presentation, David Duncan will share techniques from his new book, The Secret Lives of Customers that individuals working in health care can use to take a consumer lens on the people they serve. This includes techniques for gaining new insight into patients most important challenges and aspirations related to their health, and for finding innovative ways to help that consumers will value, including ways to make their health care experience even better.

Session 4
Tuesday, August 16 Noon – 1:00 p.m. CST
Creating and Leading a Change-Ready, Inclusive Environment
Kristie Tobias, Director, National Speaker and Author, Huron
Transforming your culture to support a more inclusive environment for your team members, patients, and communities requires an intentional strategy and commitment to integrate equity and inclusion into all aspects of your organization and your leadership approach. During this session, Kristie Tobias will guide participants on how to lead a change-ready, inclusive environment.

CONTINUING EDUCATION

• SDAHO is the South Dakota affiliate of LeadingAge, an approved provider of continuing education in nursing home administration by the South Dakota Board of Nursing Facility Administrators. Nursing home administrators can earn up to 4.8 continuing education hours as each webinar will have 1.2 hour available.
• SDAHO is approved as a provider for continuing education by the South Dakota Board of Social Work Examiners, 135 East Illinois, Suite 214, Spearfish, SD 57783, Provider #1000. Social workers can earn up to 4.8 continuing education hours as each webinar will have 1.2 hour available.