Healthcare professionals are increasingly reporting encounters with difficult — and sometimes even threatening — behaviors from patients and others they serve. For kind, “pro-social” individuals, knowing how to respond effectively in these situations can be challenging. Without the right tools, it’s easy to feel overwhelmed, potentially leading to compromised care standards, strained facility rules, and heightened burnout.
This webinar, led by Tim Heerts from Avera Employee Assistance Program (EAP), will equip healthcare professionals with strategies to confidently and professionally address challenging behaviors while safeguarding themselves, their patients, and their organizations. Participants will learn practical techniques for assertive communication, maintaining professional boundaries, and reducing the stress associated with difficult encounters.
Date & Time: Thursday, August 28 from 11:00 am – 12:00 pm CST/10:00 am – 11:00 am
Presenter: Tim Heerts, Avera EAP
Who Should Attend: All healthcare professionals seeking skills to manage challenging interactions and maintain quality care under pressure.
Click here to register.
