Webinar: ED CAHPS is Finally Here! What Tools Do You Need to Ensure Consistency?

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Emergency Department Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program is finally here! Do you have the tools needed to ensure consistency? Join hosts Jon Henkel, RN, BSN, MBA,  and Pamela Steenbergen, MBA, for this 45-hour session, during which they will discuss components and goals of the ED CAHPS survey as well as crosswalk various tactics and behaviors to drive to excellent patient outcomes in the Emergency Department.

After completing this session, participants will be able to:

• Articulate the goals of the ED CAHPS survey
• Describe the areas addressed by the survey
• Leverage various communication tips and tools to ensure consistency in meeting patient needs in the Emergency Department