End of Life series: Communication (Part 1)

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Overview:

This module emphasizes the importance of good communication in end-of-life care. The complexities of communicating with patients and families at this critical time are described along with suggestions for care.

Key Messages:

• Communication is critical in all healthcare situations but is of special significance at the end of life.
• Strong collaboration and communication between professionals is a prerequisite to communication with patients and families.
• Palliative nursing care requires skill in verbal and non-verbal communication, listening, and presence.

Objectives:

At the completion of this module, the participant will be able to:

1. Define the importance of ongoing communication with the interdisciplinary team, patient and family throughout an end-of-life process.
2. Identify three factors that influence communication in the palliative care setting.
3. Describe important factors in communicating bad news.
4. Identify communication characteristics that patient/families expect of healthcare professionals.

Presenter:

Lores J. Vlaminck, MA, BSN, RN, CHPN, LALD, Principal, Lores Consulting, LLC.

Lores Consulting, LLC is a leading provider of consulting, training and mentoring for hospice, assisted living, home care and related health care providers. “Lores has the heart of a teacher, and her passion is to support others in the hospice, palliative, and the home care industry.”

Drawing on her 44 years of nursing experience, Lores seeks to empower all of her client providers to utilize their skills and expertise to reach their greatest potential. Her extensive nursing background includes clinical practice in cardiac and intensive care, outpatient clinic services as well as serving as a home care and hospice administrator/director for 19 years in greater Minnesota. In addition to being a certified hospice and palliative care nurse, Lores is also a trainer for the End-of-Life-Nursing Education Consortium (ELNEC), curriculum that encompasses palliative and hospice care. She was named the “2010 Geriatric ELNEC Educator of the Year” by ELNEC.

Speaking topics include end-of-life care, grief and loss, compassion fatigue, professional boundaries, pain and symptom management and many health and employee related topics. Lores also offers national, international consulting and mentoring services — encompassing education, training and compliance evaluations — to hospice and home care agencies, assisted living providers and long-term care facilities.

Currently, Lores serves as a board member of three non-profit health care organizations, is a national speaker for PESI Healthcare and ELNEC. Lores is a graduate of Bethel University in St Paul, MN and holds a Bachelor of Science degree in nursing as well as a Master’s degree in nursing education.

Registration:

Registration for this webinar is per connection needed at a facility. This allows multiple staff members to participate in the education using one connection. Prior registration is required to ensure connection information and applicable materials are distributed prior to the webinar. The registration fee for this webinar is $49 per SDAHO Member facility /$99 per non-member facility. CE’s: NHA & SW

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