Webinar: Patient-Provider Communication: More than Meets the Eye

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*This webinar is part of the SDAHO 2021 Education Package – check with your facility to see if you are registered for the package*

Overview:

Each encounter between a patient and a medical care provider, when done well, is a unique opportunity for information-sharing, problem-solving, and relationship-building. When things don’t go well, these encounters can create confusion, distrust, and ultimately lead to medical mistakes. 

Within these encounters we communicate verbally and nonverbally. Each of us comes into the interaction with our personal beliefs, experiences, culture that impact how we speak, how we listen, and how we understand each other.  

Every conversation is unique. Yet there are communication strategies that can enhance almost any conversation you have – at work or anywhere else.  

With that in mind, this webinar will address these broad questions:  

• What does communication between patients & providers look like? And why is it important? 
• What are the barriers or challenges to optimal patient-provider communication? 
• What are some basic communication skills that will enhance patient-provider conversations? 
• What small changes can we make to elevate the quality of communication within busy and overwhelmed health care contexts? 

Presenter:

Jennifer Anderson, Ph.D. is an Associate Professor in the School of Communication & Journalism at South Dakota State University (SDSU). She founded and coordinates the Health Communication Minor at SDSU. She has published over 30 peer-reviewed articles on health communication, dealing with topics like health stigmas, indigenous (American Indian) health, women’s health, and civic engagement with health issues. She has led research projects funded by the National Institutes of Health, the Bush Foundation, and most recently, the South Dakota Department of Health. Additionally, she has conducted community perception studies for the Brookings Health System in 2016 and 2020. She is currently developing a health communication textbook called Health Communication: Diverse Voices in Conversations about Health. Dr. Anderson has lived in Brookings, SD, and worked at SDSU, since 2012. She has been married to her husband, Justin, for close to 17 years. She and Justin have two children, Winter (age 7) and Mercury (age 3).

Registration:

Registration for this webinar is per connection needed at a facility. This allows multiple staff members to participate in the education using one connection. Prior registration is required to ensure connection information and applicable materials are distributed prior to the webinar. The registration fee for this webinar is $49 per SDAHO Member facility /$99 per non-member facility. CEU’s: NHA & SW