On June 29, 2022, the Quality, Safety & Oversight Group at CMS issued a memorandum entitled “Revised Long-Term Care Surveyor Guidance: Revisions to Surveyor Guidance for Phases 2 & 3, Arbitration Agreement Requirements, Investigating Complaints & Facility Reported Incidents, and the Psychosocial Outcome Severity Guide.”
In addition, CMS revised its guidance to State Agencies, on the steps and procedures they use to review and manage complaints and facility reported incidents.
- Effective October 24, 2022, surveyors will use these guidelines to survey and cite providers;
- Careful review of your PBJ data and process under these guidelines is needed;
- Facilities must train staff on these new guidelines and work to document many of these elements for surveyor review; and
- If you use an arbitration provision in your admission agreement, careful review of those terms and your policies is needed.
Surveyors will begin using the guidance in the CMS Survey Memo to identify and cite noncompliance on October 24, 2022.