Ryde Central pilot goes live in Mobridge

The South Dakota Association of Healthcare Organizations HRET is pleased to announce that the first live hospital and EMS service with the new interfacility platform (Ryde Central) is Mobridge Regional Hospital and Clinics.

This is a major step forward in improving interfacility transfers statewide. Funding support is made possible in part by the South Dakota Department of Health, a key partner of the project. Grant funding is made available through the Regional Service Designation grant provided by the American Rescue Plan Act, aimed at supporting Emergency Management Services. SDAHO is implementing Ryde Central, a single-sign-on interfacility transfer platform designed to streamline non-emergent transfers between hospitals and ambulance services.

Mobridge Regional Hospital and Clinics, along with Mobridge EMS (an internal hospital department), are the first in South Dakota to go live on the platform. This pilot will test workflows, data exchange and coordination between hospital staff and EMS crews before a broader rollout. Stephanie Dame, EMS Supervisor with Mobridge EMS, offered the following. “As both a rural critical access hospital and EMS provider, this platform allows us to streamline communication and coordinate transfers quickly and efficiently. It’s a meaningful improvement to our current system, improving how we coordinate care across our teams for our rural patients.”

With funding support from the South Dakota Department of Health—serving as a key partner in this work—SDAHO is collaborating with Dell Rapids Ambulance, Sioux Falls Patient Care Ambulance, and Sioux Falls Metro (now providing dispatch for metro-area interfacility transfers). This effort is part of a phased implementation strategy aimed at achieving statewide adoption by November 2026.

“I’m thrilled to see SDAHO launch South Dakota’s first EMS interfacility transfer portal with Mobridge Regional Hospital and Mobridge EMS—proof that innovation and partnership can solve real-world patient movement challenges,” said Marty Link, Deputy Division Director, Administrator of the Office of Rural Health and Emergency Services at South Dakota Department of Health.

Project background

• The initiative stems from the Regional Services Designation analysis of 2023, which offered $7.5 million for EMS providers to enhance their services.
• April 2024: SDAHO received an initial $50,000 planning award to identify stakeholders, hold listening sessions, and select software.
• 2025–2026: SDAHO was awarded a $500,000 Regional Service Designation grant to implement Ryde Central across the state.
• Goal: Establish a single portal for hospitals to submit non‑urgent transfer requests and for neighboring ambulance services to view and accept available transfers, improving efficiency and transparency.

Mary Adams, RN, SDAHO Contractor for the project, shared “Ryde Central gives hospitals and EMS a shared, simple tool to coordinate non‑emergent transfers quickly and reliably. By standardizing requests and making available transports visible across services, we reduce delays, improve patient flow, and support our EMS partners in matching resources to needs. Mobridge’s go‑live is an important test case — the lessons we learn there will help us shape a smoother rollout for the rest of the state.”

What to expect next

• Pilot evaluation and refinement with Mobridge partners.
• Broader onboarding of ambulance services and hospitals in phases.
• Ongoing stakeholder outreach and training led by Mary Adams and Ryde Central

Questions or to get involved Contact Mary Adams: Mary.Adams@sdaho.org