The Centers for Medicare & Medicaid Services (CMS) has published on the Hospice Compare website the initial results from its patient experience of care survey. The survey included data for all Medicare-certified hospices with at least 30 completed surveys between April 2015 and March 2017.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey is part of the Hospice Quality Reporting Program. Since the first release of national averages in December 2017 of the family caregivers’ survey results, the category of “treating patients with respect” improved along with “training family members to care for the patient”, while “willingness to recommend” worsened (see table below).
Updates to patient preferences and managing pain and treating symptoms saw improvement in five measures, with the most improvement in “beliefs/values addressed” and “dyspnea treatment.
For state level Hospice Compare charts, click here.
National Averages for CAHPS® Hospice Survey Measures