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CMS announces initiative to improve Medicare customer experience

The Centers for Medicare & Medicaid Services (CMS) announced the eMedicare Initiative to help Medicare beneficiaries compare coverage options and estimate costs during open enrollment, part of a multi-year initiative to modernize how beneficiaries get Medicare information.

The improvements include a simplified log-in process for the Medicare Plan Finder, a web chat option for some beneficiaries, new tools to compare original Medicare or Medicare Advantage and a mobile out-of-pocket cost calculator for both overall costs and prescription drug costs.

The Medicare open enrollment period begins Oct. 15.

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