March 30 at Noon CST/11am MST 

Overview:

In the workplace, we have cultures and subcultures. These cultures can begin to affect our well being when we are not feeling connection, belonging and purpose within the group. It creates some hairy situations of miscommunication and relationships that do not grow! Soon that famous phrase gets thrown out- “Your word against his/her” which leaves you to feel unvalidated and on the defense. In this session, we will explore how to develop thriving relationships, understanding worldviews and perspectives and then being able to find healthy ways to communicate with one another! You do not want to miss this discussion! It applies to our Work, Home and Our Community!

Presenter: Anna Woodford, Mental Health Counselor, Well365

Anna is a Mental Health and Substance Use Recovery Coach with Well365. Anna has her Masters in Counseling and completed IMHATT (Integrated Mental Health/Addictions Treatment Certification) and SP-TIE (Suicide Prevention, Treatment, Implementation and Evaluation Certification). She has over 12 years of experience working in inpatient and outpatient clinical and hospital based settings.

CE’s: NHA & SW

April 4 at Noon CST/11am MST

Overview: 

Any interactions in the course or our work can become contentious when people are under stress, have competing needs or simply misunderstand expectations. How we handle those situations can significantly impact our relationships with customers, vendors and teammates. This 1–hour presentation will give many tips on how to maintain civility and speak clearly when tension is high.

Objectives:

• How to avoid the mistakes of using aggression or the silent treatment when feeling upset with someone.
• The importance of maintaining control of our voice tone and non–verbal communication.
• Finding alternative solutions when the first option isn’t workable.
• Reaching a successful conclusion even with the most angry people.

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary. He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field. Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career.

CE’s: NHA & SW

April 5 at 10am CST/9am MST

Overview:

Join the team from LifeSource as they discuss the healthcare professional’s role in the donation process. This session will identify what organs and tissues (including eyes) can be donated and their uses in transplantation. By the end of this session, participants will be able to summarize the referral process for potential organ, tissue, and eye donors. Required documentation will also be explained, along with how to complete.

Presenters: Andrew Brown, BA, Hospital Partner Liaison; Karla Nygren, RN, MSN, MBA, CEN, CCRN, Hospital Partner Liaison; & Emily Larimer, RN, MSN, BA, Hospital Partner Liaison, LifeSource

CE’s: NHA, SW, Nursing

April 6 at 1pm CST/12pm MST

Overview: 

Join the South Dakota Association of Healthcare Organizations (SDAHO) Advocacy Team as they look back at the 2023 South Dakota Legislative session.

Over the past 9 plus weeks, the advocacy team has been in Pierre lobbying on behalf of members, as once again healthcare was a hot topic for policy makers. This year’s review of the session will provide a comprehensive look at healthcare related legislation that will become law and its impact on the healthcare community. Discussion will also include bills that were successfully defeated and those that never made it to the Governor’s desk. There will be time for questions and answers throughout the session.

Presenters: Tim Rave, SDAHO President/CEO; Tammy Hatting, SDAHO COO; Jacob Parsons, SDAHO Fiscal Policy Director; & Stephanie Rissler, SDAHO Communication Manager

April 6 at 3pm CST/2pm MST

Overview:

Our bodies depend on water to survive. Every cell, tissue, and organ in your body needs water to work properly. During this webinar, dietician, Christine Link, will discuss the basic role that hydration plays in everyday functions and overall health. She will review the latest research and recommendations. In addition, she will help participants understand different approaches and options to increase fluid intake in older adults. Lastly, she will explore less obvious sources of fluids and some fun strategies to make hydration fun.

Objectives:

• Discuss the basic role that hydration plays in everyday functions and overall health.
• Review the latest research and recommendations. Understand different approaches and options to increase fluid intake in older adults.
• Explore the less obvious sources of fluids and some fun strategies to make hydration fun.

Presenter: Christine Link, MBA, RD, LD Marketing Dietitian, Martin Brothers Distributing Co.

Christine Link graduated with a B.S. in nutrition and dietetics and a Master of Business Administration from the University of North Dakota. She has experience in clinical as well as the sales and marketing areas of dietetics. Christine has been with Martin Brothers Distributing Co. as a marketing dietitian for 15 years and supports healthcare customers with menus, education and training. Christine works with the team to develop new business and to support the on-boarding process. She assists the sales staff with customer management and cost control, and her attention to detail drives event planning in her area. Christine has experience in public speaking and has presented at many state conventions and meetings. She has a strong focus on customer service and has developed partnerships in the senior care industry.

CE’s: NHA & SW

April 11 at 11am CST/10am MST (2 Hour session)

Overview:

This two-hour program uses a case study approach to review and explore well-established ethical principles of end-of life care in the presence of emerging legal, social, and technological change. A panel of experts will act as an ethics committee, discussing the ethical principles illustrated by six case studies and providing recommendations for resolution. Cases studies will include topics such as futile treatment, communication, opioid usage, concurrent care, voluntary stopping eating and drinking, medical aid in dying and more.

Objectives:

At the conclusion of this webinar, participants will be able to

• Describe the ethical principles surrounding end-of-life care and how they
  apply to patient and family care;
  
• Identify four prevailing and emerging challenges for hospice and palliative care providers and staff and how those challenges should be ethically addressed.
  
• Describe the basic requirements of the Hospice Medicare Benefit and identify how they may enhance or impede ethical practice.
  
• Discuss the ways that factors such as patient’s age, medical history, diagnosis, capacity, cultural values can influence and at times, complicate ethical practice and decision making.
  
• Identify strategies to navigate ethical dilemmas that may arise during grief counseling.
  
• Describe how both ethical and unethical practices can create moral distress, influencing the grief reactions of families, hospice and palliative staff, and volunteers and how an ethics committee can help educate staff and families while guiding ethical practice.

Presenters:

• Karen Bullock, PhD, LCSW, APHSW-C, FGSA;
  
• Kenneth J. Doka, PhD, MDiv;
  
• Timothy W. Kirk, PhD, HEC-C;
  
• Wendy Walters, LICSW, HEC-C
  
• Moderated by: Frank Sesno, The George Washington University

CE’s: 2 hours of CE credit are available through HFA for nurses, social workers, counselors, clergy, and more. CE credits are available until April 10, 2024

April 11 at 11am CST/10am MST

Overview:

Healthy work cultures are built on trust. Before a team can achieve a culture of productive  conflict, commitment to goals, accountability, and a focus on results, there must be a foundation of trust. Trust doesn’t just happen; it must be intentionally built.  Included in this session is a quick self-assessment of team trust. Six specific ideas that teams can use to build trust will be shared with the participants.

Objectives:

1. Describe the foundational role that trust plays in relationships amongst team members and overall work culture.
2. Assess the level of trust on a team that you lead or are a member of in the workplace.
3. Discover six activities that build trust on a team.

Presenter: Mary Sand, PhD, President/Owner, Sand Consulting

Mary Sand, PhD is a proven leader with more than 35 years of professional experience in healthcare, nonprofit organizations and higher education. She began her healthcare career as a physical therapist and over the years held various administrative and leadership positions. Mary had the privilege of leading teams in a variety of settings including hospitals, clinics, long term care, and a healthcare system. Recently Mary launched her own consulting business focusing on facilitation, strategy implementation, and leadership development including with physicians. After living and working in South Dakota for many years, Mary recently moved to Omaha, NE to launch Sand Consulting.

CE’s: NHA & SW

April 18 at 11am CST/10am MST

Overview:

Ensuring continuity of care is imperative for a resident to obtain their highest level of functioning and to promote safety. This session will discuss the pre-admission and admission process to ensure a safe transition and environment. This session will also discuss things to consider for emergent and planned discharges.

Objectives:

• Identify key information to obtain prior to admission to help facilitate proper equipment and interventions are in place upon admission
• Discuss care approaches for the first 24 to 72 hours to promote safety and continuity of care
• Describe key information to provide the next care setting on both an emergent and planned discharge to ensure continuity of care and reduce risk

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

April 20 at Noon CST/11am MST

Overview:

Join Shelley Bhola as she discusses areas of laboratory testing and diagnostics. During this session, she will differentiate between Sensitivity and Specificity and she will help participants determine what situation could make normal flora pathogenic. Lastly, she will explain the significance of the WBS in recognizing an infection.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN, Advanced Healthcare Institute

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA

April 25 at Noon CST/11am MST

Overview:

The most dangerous procedure in medicine is transferring a patient between locations, providers, or levels of care. Even modestly complex patients move frequently through networks of encounters, consultants, tests, and therapies administered by teams, which can result in dropped information. This program outlines a radical approach to managing patient information in distributed environments, making a shared “task list” the core of the patient record.

Objectives:

• Understand how “tasks” are defined and created, and the many pathways for satisfying and resolving them.
• Be able to differentiate “tasks” from “plans” and appreciate why they have not been built into contemporary EHRs.
• Recognize the 16 critical “Elements of a Care Transition” described in the HIMSS TOC Framework.
• Discuss how the local organization can develop an interoperable “task hub” for its patients.

Presenter: COPIC

CE’s: NHA & SW

April 26 at Noon CST/11am MST

Overview:

The Department of Health and Human Services has announced that the federal public health emergency for COVID-19 will expire on Thursday, May 11. Since the beginning of the public health emergency’s declaration three years ago, hospitals, critical access hospitals and other providers have relied upon waivers of certain laws and government enforcement discretion as they’ve conducted pandemic-era operations. This flexibility will be ending. This webinar will include explanation of the blanket waivers of Medicare’s conditions of participation, telehealth waivers, fraud and abuse waivers, agency enforcement discretion, and Health Insurance Portability and Accountability and Emergency Medical Treatment and Labor Act implications.

Objectives:

• Discuss the scope of federal waivers that have been issued.
• Identify the waivers that are anticipated to be extended.
• Identify the steps hospitals should take to prepare for the end of the federal public health emergency.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

April 27 at Noon CST/11am MST

Overview:

This session will address the stigma of mental health in the Workplace. We will sort out the misconceptions of mental health and understand how it applies to everyone! We will dive into what Mental Health Injuries are and how we begin to navigate them for ourselves and for others. We will learn to identify the signs and symptoms and begin to learn how to navigate conversations regarding Mental Health. We will work to understand the importance of Mental Wellbeing in the workplace by breaking down the current recommendations from the U.S. Surgeon General and how it applies to us! We will work to keep these conversations going while understanding defense mechanism and stages of change. By navigating these conversations, we can use a non-judgmental approach that keeps us empathetic and understanding in all situations. We will work to use our skills to continue to bring awareness and access to Mental Health in the Workplace.

Presenter: Anna Woodford, Mental Health Counselor, Well365

CE’s: NHA & SW

May 9 at Noon CST/11am MST

Overview:

Dakota at Home is South Dakota’s Aging and Disability Resource Center and acts as the “front door” to services and supports available through the Department of Human Services. This session will provide an overview of Dakota at Home, ways in which referrals can be made, how referrals are processed, and a brief overview of the services available through DHS/LTSS.

Presenter: Jennifer Gant, Program Manager – Dakota at Home, SD Dept of Human Services LTSS

Jennifer is the Program Manager for Dakota at Home. She has worked for the organization for 13 years and was active in the initial development and implementation of Dakota at Home, South Dakota’s Aging and Disability Resource Center. Jennifer has a Master of Science Degree in Criminal Justice from the University of Wisconsin, specializing in Victim and Offender Services. Jennifer also holds the credential of Certified Community Resource Specialist – Aging/Disabilities (CRS-A/D) through AIRS (Alliance of Information and Referral Systems).

CE’s: NHA & SW

May 11 at Noon CST/11am MST

Overview:

Metabolic syndrome has become widespread in the United States. Almost 40% of people over the age of 60 have this potentially lethal condition. This presentation will define the metabolic syndrome triad of diabetes, hypertension and hyperlipidemia. Risk factors and treatment options will be presented.

Objectives:

• Identify at least two risk factors for developing metabolic syndrome.
• Recall at least two nonpharmacologic treatment options for individuals with metabolic syndrome.
• Name at least two potential consequences of metabolic syndrome.

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple is a national speaker on healthcare issues that impact older adults and the empowerment of healthcare givers.  She has been serving the primary care needs of residents in long-term care as a nurse practitioner for over 23 years.  Amy has been appointed by three Kansas Governors to serve on boards and task forces to represent the needs of older adults and currently serves on the Kansas board for Adult Care Home Executives. Amy is a TEDx speaker and a content expert for Project Echo. Under her leadership as President of the Kansas Advanced Practice Nurses Association, Kansas became the 26^th state to pass full practice authority for APRNs in 2022.

CE’s: NHA & SW

May 16 at 11am CST/10am MST

Overview:

An in-house acquired or declining pressure injury puts providers at risk for regulatory citations and litigation. The burden on the provider is to demonstrate that the development or decline of a pressure injury was unavoidable.  The interventions that are implemented within the first 24 hours are critical, as well as on-going interdisciplinary updates to the plan of care.  This session will utilize the QAPI approach for implementing or enhancing a pressure injury program to ensure your pressure injury program meets regulatory guidance for F686, as well as NPIAP and WOCN standards of practice to minimize regulatory and legal risk.

Objectives:

• Develop an interdisciplinary team approach and have effective team meetings that include prevention
• Demonstrate how to effectively utilize the wound care nurse to manage and oversee the program
• Review common assessment, documentation and program errors that put facilities at risk for litigation or regulatory citations

Presenter: Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT President, Senior Provider Resources

Jeri Ann Lundgren has been working in the post-acute care market since 1990, specializing in wound care nationally since 1994.  She is board certified as a CWS (Certified Wound Specialist) by the American Board of Wound Management and a CWCN (Certified Wound Care Nurse) by the Wound, Ostomy and Continence Society. Her extensive background in wound management nationally includes survey management, litigation support, wound care consultation, program development, clinical wound expert for several state Quality Improvement Organizations and Departments of Health. Currently Ms. Lundgren is the President of Senior Providers Resource.

CE’s: NHA & SW

May 18 at 11am CST/10am MST

Objectives:

• Understand the different components of F812
• Review Form CMS-20055: Kitchen Observation Pathway
• Discuss other frequently cited food service tags

Presenter: Rachel Landmark, MS, RD, LN, Surveyor, SD DOH

CE’s: NHA

May 23 at 1:30pm CST/12:30pm MST (90 minute session)

Overview:

Impact Act changes have introduced sweeping Home Health reforms over the last few years, and additional reforms will continue to affect homecare in the near future. Many of these changes are intended to align Part A Medicare Providers in terms of the Volume to Value (V2V) transition, and they will challenge Home Health legacy practices. PDGM, followed  by VBP expansion and RCD, have been introduced, and Post-Acute PPS is slated for a 2025 kickoff. Home Health Providers will need to make many changes to their care production, delivery, and management to achieve success in the future.

This first presentation will outline the Impact Act reforms for their effect on Home Health. We will outline the reforms, identify the rationale involved, and address the areas where traditional Home Health protocols will limit potential outcomes. By breaking down the connection between clinical efficiency and fiscal margins, we will address the actionable items you must address for success. Finally, this progressive presentation will help you develop your roadmap to success in the Value era.

Objectives:

• Identify Impact Act reforms that address Home Health
• Outline changes HH reforms prompt for HH Providers
• Address Operational changes required for success under HH reforms
• Identify how Value-Based HH reforms work in philosophy and programming

Presenter: Arnie Cisneros, President, Home Health Strategic Management

Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.

CE’s: NHA

May 31 at Noon CST/11am MST

Overview:

Cross over symptoms of schizophrenia and dementia create challenges in assuring residents receive the appropriate diagnosis. A sharp rise in the number of reported schizophrenic cases in long term care centers across the nation has prompted CMS to conduct audits. This presentation will review the diagnostic criteria for schizophrenia and dementia. Participants will work through cases scenarios to help assist them in the internal audit process.

Objectives:

Participants will be able to:

• Identify at least two diagnostic criteria for schizophrenia
• Name at least two risk factors for inaccurate diagnoses
• Recall the benefits of an interdisciplinary approach in the internal audit process
• Demonstrate ways to approach medical directors about the need to evaluate schizophrenic diagnoses

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple is a national speaker on healthcare issues that impact older adults and the empowerment of healthcare givers.  She has been serving the primary care needs of residents in long-term care as a nurse practitioner for over 23 years.  Amy has been appointed by three Kansas Governors to serve on boards and task forces to represent the needs of older adults and currently serves on the Kansas board for Adult Care Home Executives. Amy is a TEDx speaker and a content expert for Project Echo. Under her leadership as President of the Kansas Advanced Practice Nurses Association, Kansas became the 26^th state to pass full practice authority for APRNs in 2022.

CE’s: NHA & SW

January 4 at Noon CST/11am MST

Overview:

SDAHO’s advocacy team will host a webinar January 3 from 12-1 pm CT to prepare members for the 2023 South Dakota Legislative Session that begins January 10 in Pierre. Join us for a preview of what to expect this session, what our priority issues are and how you can get involved. This webinar will also introduce members to our advocacy team and share various resources available for members to stay connected throughout this year’s session. Members of the advocacy team will also be available to answer any questions about possible legislation expected during the 98th South Dakota Legislative session.

Presenters: SDAHO Advocacy Team

CE’s: Certificate of attendance

January 12 at Noon CST/11am MST

Overview:

We are in a constant state of influencing others and being influenced. Maximizing our ability to impact those around us is attainable if we take the time to develop our skill set and learn about the people we desire to influence. This presentation will help us become more intentional in our efforts to maximize our sphere of influence.

Objectives:

• Participants will be able to identify at least three things they need to learn about those they desire to influence
• Participants will be able to recall at least two characteristics they must possess as a good leader
• Participants will be able to identify at least two tactics that will help them enhance their influence

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple has been a national speaker on health care issues that impact older adults as well as the empowerment of their caregivers for more than 20 years. She maintains an active practice as a geriatric nurse practitioner and was a tenured associate professor of nursing for over 15 years. She is recognized as a leading expert on dementia-related topics and has been appointed by two Kansas governors to serve on boards and task forces to represent the health care interests of older adults. Amy is the President of the Kansas Advanced Practice Nurses Association. She appreciates the opportunity to positively influence the lives of her patients and their caregivers.

Amy and Scott have been married for 28 years. They have two children and one grandchild. They live in Kansas.

CE’s: NHA & SW

January 10 at Noon CST/11am MST

Overview:

General acute hospitals and effective 1-1-23 critical access hospitals must comply with CMS regulations protecting patient rights. According to CMS and accrediting organizations such as DNV and The Joint Commission, one of the most-cited condition-level deficiencies is patient rights and responsibilities. Within that condition, most non compliances arise in the areas of abuse, restraints and seclusion and lack of providing care in a safe environment.

Objectives:

• Explain CMS required patient notifications
• Discuss CMS definitions of restraints and seclusion.
• Discuss the difference between a complaint and grievance.
• Describe CMS’ requirements for providing care in a safe environment for patients, specifically those who are suicidal or in need of behavioral health services.
• Describe which patient rights regulations are the greatest risk for citation and how to prevent those citations.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

Feb 8 at Noon CST/11am MST

Overview: 

Long-term care facilities are required to operate a compliance and ethics program under regulations issued by the Centers for Medicare & Medicaid Services (CMS) in 2016. This requirement took effect in November 2019. CMS directed state survey agencies  in June 2022 to begin enforcement in October 2022.  This webinar will provide an overview of the required components of a compliance and ethics program, as well as describing guidance issued by the Department of Health and Human Services Office of Inspector General (HHS OIG) on nursing home compliance programs.

Objectives: 

• Explain CMS expectations for a compliance and ethics program
• Assess whether your organization’s compliance and ethics program aligns with current requirements
• Develop a process to identify and prioritize compliance risks facing your organization

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA & SW

Feb 14 at Noon CST/11am MST (90 minute session)

Overview: 

Case management began moving into acute care settings around 1985 following the introduction of prospective payment.  Today case management is found across the continuum of care, most recently returning to the community where its roots began. This program will review where case management came from and how it will work in today’s managed care and government payer environments.  Included will be a review of Medicare’s latest programs that impact on the role of the case manager most directly including value-based purchasing, the readmission reduction program, accountable care organizations and others. Take a glimpse into the future in this state-of-the art review.

Objectives: 

• Understand the history of case management
• Review how case management fits into today’s healthcare system
• Discuss the ways in which case management is a strategy for managing cost and quality under the latest CMS reimbursement models

Presenter:  Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

Feb 23 at Noon CST/11am MST (90 minute session)

Overview: 

Utilization management was the first role applied in acute care case management models.  It was first known of as utilization review but has evolved into something much more comprehensive than that.  Today it encompasses elements of resource management and denials management as well.  Physicians, both the practicing physician and the physician advisor are often left out of this important process and must be included in any contemporary case management utilization management model.  This program will review the role of utilization management as it applies to today’s contemporary case management models. Included will be best-practice suggestions for your practice with tips and strategies for stream-lining the process and making it as efficient as it can be. Additionally, discussed with be the importance of utilization management collaboration in the case management role, whether it is housed with the RN case manager role or outside of it.

Objectives:

• Describe the differences between utilization review and utilization management
• Discuss the best strategies for managing utilization reviews and other issues relate to utilization management
• Identify ways in which a strong utilization management process can reduce payment denials

Presenter: Toni Cesta, Ph. D, RN, FAAN, Founder, Case Management Concepts, LLC

Toni G. Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

Feb 28 at Noon CST/11am MST

Overview:

Informed consent is a process that benefits the provider and the patient. Learn potential issues that arise during this process and best practices that help mitigate risks.

Objectives:

• Articulate the elements of informed consent and what needs to be included in a document and
  conversation.
• Identify the repercussions for not obtaining informed consent.
• Recommend ways to improve informed consent practices.

Presenter: Dr. Eric Zacharias, COPIC

CE’s: NHA & SW

March 1 at 11am CST/10am MST

Overview:

With the intent to empower patients and increase competition, the Price Transparency requirements went into effect on January 1, 2021. One year later, the No Surprises Act (NSA) added more regulations to protect patients. Simply put, the NSA protects patients from surprise medical bills that come from unknowingly receiving care from out-of-network care providers and emergency services. It also took Price Transparency to a new level by requiring providers to present a good faith estimate to uninsured or self-pay patients since January 2022 and soon issuing estimates to health plans which will use the estimate to provide an advanced Explanation of Benefits to their enrollees. Many providers still have unanswered questions about how Price Transparency and NSA affect their practice—and the steps they must take to comply with them. This presentation will attempt to answer many of those questions as we discuss how Price Transparency and NSA have evolved and where they are projected to go.

Objectives: 

• Learn which healthcare facilities/providers must comply with Price Transparency and NSA regulations
• Outline the requirements of Price Transparency
• Discuss required NSA documents and timeframes for presenting these to patients
• Explore the NSA provisions that will be enforced later in 2023 after final rulemaking

Presenter: Barbara Johnson, BSN, RN, Senior Revenue Consultant, ParaRev

As a registered nurse Barbara primarily worked in emergency medicine, then transitioned into nursing administration. She entered the specialty of Revenue Integrity as a nurse auditor where she expanded her knowledge of coding and revenue cycle compliance through membership in AAPC and HFMA. In her current position with ParaRev, she has become a subject matter expert on Price Transparency and No Surprises Act.

CE’s: certificate of completion

March 9 at Noon CST/11am MST (90 minute session)

Overview:

Discharge planning has become more than just the movement of the patient out of the hospital.  It is a “process” that starts at the point of admission and follows beyond discharge and through the continuum of care. The Centers for Medicare and Medicaid Services have proposed more “teeth” to the process, with updates to the discharge planning section of the Conditions of Participation. This program will review the most recent reimbursement challenges from the Medicare program as well as strategies for safely transitioning your patients across the continuum of care.  Effective discharge plans can improve your hospital’s value-based reimbursement.  We will review how to engage other members of the interdisciplinary care team in the process of planning for the patient’s movement across the continuum including verbal and written hand-off communication. Discharge planning is no longer a destination but a process!  Learn how to be certain that your processes address the complexities of the new healthcare environment.

Objectives:

1. Understand discharge planning as a process not an outcome
2. Discuss the new CMS changes related to transitional and discharge planning and how they can impact your practice
3. Identify best practice strategies for transitioning patients across the continuum of care

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

March 14 at Noon CST/11am MST (90 minute session)

Overview:

You may spend most of your day focusing on utilization management and discharge planning, but care coordination is one of the key roles that hospital case managers and social workers perform. Other roles include utilization management and discharge planning. It is integral to managing cost and length of stay. Nevertheless, it is often overlooked or under-performed. This is sometimes due to workload issues and/or understaffing. Other times it is due to a lack of focus on this area of work.

This program will review the elements that most greatly impact on cost and length of stay.  By focusing on care coordination as one of the key strategies for successful reductions of these metrics, you will be better positioned to perform your role as a hospital case manager. Care coordination, as one of the main roles of the RN case manager, is complex and includes many characteristics that encompass the role. Although these issues can be complex, there are tools and techniques to incorporate care coordination into your daily practice. These will be covered as well as those elements that have the greatest negative impact on care coordination. Those that have the greatest positive impact will be discussed in detail. Working with teams to enhance care coordination, as well as rounds and huddles, will be discussed. Participants will walk away with effective strategies for managing their hospital’s length of stay and cost.

Objectives:

1. Understand the key elements of effective care coordination
2. Discuss ways in which to incorporate care coordination into your daily workflow
3. Identify how care coordination can be de-railed and how you can keep it on track

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

March 22 at 10am CST/9am MST (90 minute session)

Overview:

As case management moved into acute care settings the roles and functions of both RN case managers began their evolution.  From the time of the UR specialist sitting in the corner of a nursing station reviewing a record for medical necessity to appease the state physician review organization to the current role of the RN case manager involved in multidisciplinary collaboration, the roles have changed significantly.

This program will review the contemporary roles of both RN case managers and social work case managers, in addition to clerical support and more complex case management roles, such as the complex discharge planner.  Evaluate your roles and functions, as well as the roles and functions of your department in this informative seminar.

As case management roles and functions evolved, so did case management models.  From a model with social work support to a model without that critical support, case management leaders and hospital executives have been challenged to ensure a best practice model that lends itself to the most optimal outcomes.

Objectives:

1. Describe the different skill sets and roles of RN case managers and social work case managers.
2. Review specialty case management roles and determine new or updated roles for your contemporary case management department.
3. Understand the evolution of case management models
4. Identify the best model for to ensure a contemporary case management department.

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

January 11 at Noon CST/11am MST

Overview:

In this session, attendees will be provided with the latest information about the importance of mindset as it pertains to the choices we make on a regular basis, and how those choices affect our productivity, happiness, and overall balance in life, personally, and professionally.

Attendees will also be provided with some simple, yet powerful skill sets and tool sets to put these life altering methodologies into action in their own lives.

Some of the items discussed will be:

• How mindset is at the heart of all our successes and failures in life.
• How to become more self-aware of and change our current mindset in any given moment.
• How to focus on the things we can influence and let go of the things we cannot.
• A simple activity to increase our awareness of the stress triggers in our life.
• Simple and powerful methods and techniques to reduce the stress and the effects of stress in our lives, in order to experience better focus, productivity, happiness, and joy.

Presenter: Henry J. Lescault, Senior Consultant, Franklin Covey

Henry Lescault has over 13 years of experience as a senior coach and consultant/facilitator with FranklinCovey. He works with a variety of clients, in both the public and private sectors, at all organizational levels (C-Suite, Senior Leadership, First Line Leaders and Staff Level employees) and has worked effectively with executives and clients from assorted Fortune 500 companies, the Federal Government, and the United States Armed Forces. Henry thoroughly enjoys facilitating in the moment to help his clients figure out and achieve their absolute best “end in mind.” He has received many accolades and
appreciations for his ability to gets results, while maintaining a sincere, holistic, and tenacious attitude. His ability to partner with clients to boost their productivity, leadership ability, communication skills, stress management, work life balance and overall effectiveness is rivaled only by his commitment to put each client’s needs first.

CE’s: NHA & SW

Feb 7 at Noon CST/11am MST

Overview:

Do your leaders know how to identify an employee who may be impaired by alcohol or drugs?

When an employee is impaired on the job you have a safety and morale problem in your workplace. Leaders need to know what to look for, and the correct steps to take in order to confidently act in a moment of safety-risk.

Objectives:

• Signs and symptoms of an impaired employee
• Effects of various substances of abuse on an individual
• Reasonable suspicion criteria and how to apply it
• How to respond correctly to deal with the impaired employee

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary.  He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field.  Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career

CE’s: NHA

March 23 at Noon CST/11am MST 

Overview:

Bullying can occur in any employee group. If it is allowed to fester in the medical workplace your best employees may be forced to resign, patient care is at risk, and employee morale suffers. This presentation will look at:

• Traits of a workplace bully and their targets
• Review of statistics of workplace bullying
• Discuss effective strategies and communication to put an end to bullying in the medical workplace.

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary. He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field. Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career

CE’s: NHA & SW

January 17 at 11am CST/10am MST

Overview:

This session will utilize the QAPI approach to assist you in setting up and implementing a Falls prevention program. This session will discuss interventions and day to day operations that will help minimize fall risk. This session will also discuss interventions to consider upon admission.

Objectives:

• Identify programs and interventions that will help reduce fall risk.
• Describe how to implement a falls prevention program.
• Discuss considerations upon admission to reduce the risk of falls

Presenter:  Jeri Lundgren, President, Senior Providers Resource

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement. Ms. Lundgren is a Certified Personal Trainer and specialist by the following:

• I.T.S/Florida Gulf Coast University, as a Certified Personal trainer (CPT,
• Ohio Health as a certified Delay the Disease Parkinson’s Specialist,
• Functional Aging Institute as a certified Aging Specialist focusing on personal training for those 55 years and older, and
• Open the Door to Tai Chi as a certified Tia Chi Instructor

CE’s: NHA & SW
Contact Hours: Nursing

Jan 19 at Noon CST/11am MST

Overview:

Infection prevention is a role that belongs to everyone in a community; however, the two groups that have the most impact on stopping the transmission of disease are nursing and environmental services (EVS). This webinar is designed to equip EVS, as well as nursing staff, in minimizing infection risks in their community by identifying casual factors, prevention strategies and evidence-based practices that can be easily utilized in a variety of settings.

Objectives:

• Define the chain of infection
• Identify the best two ways EVS can help break the chain of infection
• Identify two organisms that can survive in the environment

Presenter: Shelly Bhola, Infection Preventionist, Advanced Health Institutes

Shelley Bhola has over 30 years of experience in the long term care and the assisted living market.  Her previous roles include: Staff nurse, Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection prevention nurse, regulatory crisis management and leadership training.  She is board certified in gerontology and received her Master’s of Science in Nursing with an emphasis on Nursing Education.  Shelley has worked in the area of Infection Prevention since 1997.  She has received education on Infection Prevention from Region’s hospital in MN, APIC Academy, and ACHA Infection Prevention and Control, the CDC TRAIN program on Infection Prevention, and has received her CIC certification through CBIC. She is currently working for Pathway Health as a Nurse Consultant.

CE’s: NHA & SW

Feb 2 at Noon CST/11am MST 

Overview:

During this session, participants will be provided an overview of the SD MOST regulations by Michele Snyders, SDAHO’s Hospice and Palliative Care Program Manager. Ms. Snyders will identify healthcare providers who can legally complete a MOST, along with patients who qualify for a MOST. She will also review how to complete, store and activate a MOST.

Objectives:

1. Learner will be able to articulate the definition of MOST
2. Learner will be able to identify the healthcare providers who can legally complete a MOST
3. Learner will be able to identify which patients qualify for a MOST
4. Learner will be able to express an understanding of how to complete, store and activate a MOST

Presenter: Michele Snyders, Hospice and Palliative Care Program Manager, SDAHO

Michele is a clinical social worker with 26 years of healthcare experience. She has worked in both inpatient and outpatient settings, always working with patients living with severe, chronic diseases and their families.  In 2007 she began working in Palliative Care. She holds a Post Masters Certification in Hospice and Palliative Care from California State University Shiley Haynes Institute for Palliative Care and is Advanced Palliative and Hospice Social Work-Certified. She recently started working with SDAHO to support members providing Hospice and Palliative Care services and facilitates the LifeCircle SD group.  LifeCircle is an inter-professional, inter-agency group of professionals who are committed to improving the lives of those with serious illness through education and advocacy.

CE’s: NHA & SW

February 16 at Noon CST/11am MST

Overview:

Attend this session to understand the regulations surrounding an Infection Prevention and Control Program within a long-term care community. This informative event will describe the role of the Infection Prevention and Control Program and its significance in maintaining resident safety.  Presenter, Shelly Bhola will provide an in-depth analysis of illnesses most common to residents seen in the long-term care facility and how to treat them safely while providing a home-like environment for residents and staff.  Bring your lunch and your questions, as Shelly discusses hot topics surrounding infection prevention and control!

This session is specifically designed to educate those having control and oversight of the Infection Prevention and Control Program, including Administrators, Directors of Nursing, Nurse Managers, Registered Nurses and the designated Infection Prevention and Control Officer.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA & SW

February 21 at 11am CST/10am MST

Overview:

This session will discuss how impaired mobility is the primary cause of falls in elderly. This session will discuss exercise & Restorative Nursing programs that prevent falls by enhancing mobility, balance, agility, strength, and endurance of residents. This session will discuss how to provide an environment for safe mobility.

Objectives:

• Identify exercises that help your residents maintain or improve their balance, agility, strength, and endurance to prevent falls.
• Recognize environmental factors that will promote safe mobility
• Describe how wellness rounds can promote a proactive approach to preventing falls

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

March 7 at Noon CST/11am MST

Overview:

This presentation will review common “behavioral” challenges reported in clients with dementia. Tips for de-escalating someone with agitation will be reviewed and strategies to engage clients with dementia will be explored.

Objectives:

• Identify at least two common triggers of dementia-related behaviors
• Provide at least two features typically seen in clients with delirium
• Offer at least two non-pharmacologic interventions to reduce agitation in clients with dementia

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy has been a national speaker on healthcare issues that impact older adults as well as the empowerment of their caregivers for more than two decades. She has served the primary care needs of older adults as a geriatric nurse practitioner for 24 years and was a tenured associate professor of nursing for over 15 years. She is recognized as a leading expert on dementia-related topics and has been appointed by three Kansas governors to serve on boards and task forces to represent the healthcare interests of older adults. Under Amy’s tenure as president of the Kansas Advanced Practice Nurses Association, Kansas became the 26th state to pass full practice authority for APRNs. In 2023 Amy was awarded the AANP Award for Excellence in the state of Kansas. She appreciates the opportunity to positively influence the lives of her patients and their caregivers.

CE’s: NHA & SW

March 8 at Noon CST/11am MST

Dr. Arneson will present on Medical Cannabis to help healthcare professionals gain a better understanding of the endocannabinoid system and identify symptoms that may be treated with cannabis.

Dr. Francine Arneson received her medical degree and residency from Vanderbilt University, Nashville, TN Medical School. She went on to complete fellowships in both vascular neurology and palliative medicine also at the Vanderbilt University in Nashville, TN, She is Board Certified in Neurology and Hospice and Palliative Care. She currently practices at Avera McKennan Hospital in Sioux Falls, SD.

CE’s: NHA & SW

March 16 at 12pm CST/11am MST

Overview:

This program describes the history of antibiotics, their current use and why the future is unknown.

Objectives: 

•  Summarize the history of antibiotic use in the United States.
•  Consider two reasons for the development of antibiotic resistance.
•  Collaborate with team members to enforce an Antibiotic Stewardship program.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN, Advanced Healthcare Institute

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA & SW

March 21 at 11am CST/10am MST

Overview:

This session will discuss considerations when performing a falls investigation. We will discuss how a fall investigation can help identify the root cause of the fall to identify appropriate interventions.

Objectives:

• Discuss how the location of the fall can help identify physical impairments that may have contributed to the fall
• Describe key components to consider when investigating a fall
• Identify interventions based on the fall investigation

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

January 31 at Noon CST/11am MST

Overview:

Remember when you first walked the floors of your new career and you felt so much passion. Remember your excitement when you were able to see your purpose and your value at work. Then the years passed, stress built, and in the hustle and bustle of getting the job done you are left feeling empty, second guessing your calling, and burnt out!

In this presentation, Anna will discuss the reasons behind losing your why and refocusing and energizing our minds and spirit to understand our WHY and how we can begin to live our why, our purpose, our values at work, at home and in our community.

Presenter: Anna Woodward, Mental Health Counselor, Well365

Anna is a Mental Health and Substance Use Recovery Coach with Well365. Anna has her Masters in Counseling and completed IMHATT (Integrated Mental Health/Addictions Treatment Certification) and SP-TIE (Suicide Prevention, Treatment, Implementation and Evaluation Certification). She has over 12 years of experience working in inpatient and outpatient clinical and hospital based settings.

CE’s: certificate of attendance