October 3 at 12pm CST/11am MST

Overview:

For many people, the help-wanted ads drive the career. Need a job, go shopping on the job boards. Have a bad day at work, go shopping on the job boards. Got laid off, get angry, get sad…. Then go shopping on the job boards. This session is designed to help you define a career with intention that builds a competitive advantage in seeking, securing, and growing in the job you desire. Beginning with personal values alignment and vision, this session sets the stage in developing your individualized “career tree” along with some tools to help you prune and define the trajectory and growth of your career.

Presenter: Margaret Sumption, Sumption & Wyland

CE: NHA & SW

October 10 at 12pm CST/11am MST

Overview:

Generally, supervision contains elements of providing knowledge, helping to organize tasks, enhance motivation, and monitoring activity and results; the amount of each element is varying in different contexts

Objectives:

• Describe the typical roles in supervision
• Define the core competencies of supervision
• Identify methods of motivating individuals to motivate themselves and others

Presenter: Lores Vlaminck, MA, BSN, RN, CHPN, Lores Consulting, LLC

Lores Vlaminck is a consultant for home care, palliative care, hospice, and assisted living providers; offering education, training, audits, and coaching. Lores’ 46+ years of professional nursing experience spans clinical practice in both cardiac and intensive care, outpatient clinical services, and as a founder and director of a Medicare certified home care/hospice agency for 19 years until starting her consulting practice 18 years ago as “Lores Consulting, LLC.”

Lores offers education on palliative and hospice care and is certified trainer of the ELNEC (End-of-Life Nursing Education Consortium) modules. Lores travels nationally and internationally to share and learn from experts in the field. Most topics have also been modified for virtual presentations.

Lores obtained her BSN and a master’s degree in nursing education from Bethel University, St. Paul, MN.

CE: NHA & SW

October 10 at 11am CST/10am MST (90 minute session)

Overview:

Objectives:

• Define disenfranchised grief (DG) and use that information to develop a theory-based framework to guide a better understanding of how structural racism and DG negatively
  impact African Americans in grief.
• Examine the interconnectedness of empathic failures to discrimination, racial identity, and
  bias.
• Identify culturally attuned strategies to help African Americans navigate disenfranchised
  grief.

Presenter: Doneila McIntosh, MDiv, MA

Doneila McIntosh, MDiv, MA, is currently a third-year doctoral student at the University of Minnesota in Family Social Science with an emphasis in Marriage and Family Therapy. Doneila has a Master of Divinity (M.Div.) in Theological Studies and a Master of Arts in Counseling Psychology (M.A.). She is psychotherapist at the African American Child Wellness Institute (AACWI) in Minneapolis. Prior to becoming a psychotherapist, she worked as a chaplain for nearly 10 years. A systemic interventionist, Doneila primarily works with couples and families.

She specializing in compassionate grief therapy helping clients navigate the intersections of trauma, grief, and loss. She utilizes the African Centered Wellness Model© to work with clients and is also trained in a variety of modalities including Mindfulness Stress Reduction (MBSR) and Mindfulness Self-Compassion (MSC). Doneila’s research aligns with her previous work as a chaplain where she explores the intersections of disenfranchised grief among African American families, particularly in the aftermath of violent death.

October 12 at Noon CST/11am MST

Overview:

Coaching staff to higher levels of performance is one of the most important skill sets a leader must have. No one ever said leading was easy or comfortable, especially when a critical conversation needs to occur. This interactive session will provide practical strategies to help you become a more effective communicator, as well as provide hands-on practice in conflict management.

Objectives:

• Articulate the patient safety communication challenges within the current healthcare environment
• List evidence-based benefits for building a culture of safety with effective communication
• Describe incivility in the workplace and its negative impacts
• Demonstrate setting expectations and delivering difficult messages

Presenter: Pam Beitlich, DNP, ARNP, RN, NEA-BC, National Speaker, Executive Director of Women & Children’s Services at Sarasota Memorial Hospital

With more than 35 years of experience in patient care, medical staff relations, and nursing administration, Pam is a talented speaker and facilitator who adds instant credibility and value to every presentation she delivers. Pam began in 2000 as one of the first coaches for Huron | Studer Group, making her a longtime staff member. Her achievements as a coach include the kind of results that make people sit up and listen, raising patient and staff satisfaction while reducing turnover and improving quality metrics. She has worked with single hospitals and large systems, enjoying the challenges of both. As a full-time executive director at Sarasota Memorial Health Care System in Florida, Pam assisted in their Magnet designation. She thrives on leading a team day-to-day, as well as working with high-performing Huron clients, where she believes in using the power of humor and fun to create a positive learning experience.

CE’s: NHA & SW

October 17  at 12pm CST/11am MST

Overview:

This webinar is a must for all hospitals and critical access hospitals. This webinar will discuss the new interpretative guidelines for hospitals that were published in March, 2023 as well discuss the QAPI program conditions of participation for critical access hospitals, which went into effect March 30, 2021, and the changes made to the conditions of participation for general acute hospitals that went into effect Nov. 29, 2019.

Objectives:

• Discuss the board responsibility for the QAPI program.
• Explain the basic requirements for an effective QAPI program.
• Explain new QAPI standards and interpretative guidelines

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE: NHA

October 19 at 12pm CST/11am MST (90-minute session)

Overview:

A hospital must have an active infection control program throughout the facility to track, prevent and control infectious diseases, including Healthcare Associated Infections, or HAIs.  Additionally, the hospital must have a program for the optimization of antibiotic use through stewardship.  This program will discuss the changes CMS made to the infection control standards in 2019, and the interpretive guidelines developed in July 2022.

The program will cover what a hospital must have in place to comply with the regulation, including qualifications of the infection preventionist, the existence of a hospital-wide antibiotic stewardship program and following nationally recognized infection control standards.

Though no longer utilized by CMS during a survey, the Infection Control Worksheet will be mentioned.  It is an excellent tool to prepare a facility for a survey because CMS incorporated the areas covered in the worksheet into the standards.

This webinar will cover the CDC vaccine storage, handling toolkit and the procedures for cleaning and disinfecting reusable medical devices.  The Joint Commission standards on Antibiotic Stewardship Program (ASP) will be discussed.

Objectives:

• Recall the standard and new interpretive guidelines for infection prevention and control
• Relate key requirements for an infection prevention and control program
• Identify the requirements for the infection preventionist and Antibiotic Stewardship lead
• Describe what CMS requires for safe injection practices and sharps safety
• Discuss that CMS has a final infection control worksheet

Presenter: Laura A. Dixon, BS, JD, RN, CPHRM

Laura A. Dixon recently served as the Regional Director of Risk Management and Patient Safety for Kaiser Permanente Colorado where she provided consultation and resources to clinical staff. Prior to joining Kaiser, she served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Ms. Dixon provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states. Such services included creation of and presentations on risk management topics, assessment of healthcare facilities; and development of programs and compilation of reference materials that complement physician-oriented products.

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management. Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States. Ms. Dixon’s legal experience includes medical malpractice insurance defense and representation of nurses before the Colorado Board of Nursing.

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, RECEP of Denver, a Doctor of Jurisprudence degree from Drake University College of Law, Des Moines, Iowa, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing, Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.

CE: NHA & SW

October 24 at 12pm CST/11am MST

Overview:

Part I: The impact of the COVID-19 Pandemic on psychosocial well-being and quality of
life

Federal regulations for Trauma-Informed Care and Behavioral Health Services challenge long-term care facilities to ensure that they are fully prepared to care for residents with complex psychosocial needs. Beyond differentiating between dementia and psychiatric illness or addictions, the facility staff must have a working knowledge of the interventions and services necessary to achieve quality care for a rapidly changing population. This session offers an overview of the regulatory expectations and strategies for accomplishing and maintaining compliance and quality.

During part 1 of this series, Barbara will provide an overview of the regulatory expectations for person-centered and trauma-informed care planning. She will cover the five guiding principles of trauma-informed care and the common stages of grief.

Objectives:

• Describe the regulatory expectations for addressing Trauma and Behavioral Health Services;
• Explain the importance of understanding the symptoms and challenges associated with a
  diagnosis PTSD, Dementia, Mental Disorder, or Substance Use Disorder; and
• Develop improved methods for the assessment and person-centered care planning for
  residents with behavioral health needs.

Presenter: Barbara Speedling, Quality of Life Specialist

CE: NHA & SW

October 26 at 12pm CST/11am MST

Overview:

Learn about the effects of regulations and sub-regulatory guidance as well as other regulatory developments impacting nursing home operations. Understand what nursing providers need to do to achieve compliance now and prepare for the future.

Presenter: Janine Finck-Boyle, LeadingAge

CE: NHA & SW

October 31 at 12pm CST/11am MST

Overview:

Part II: Overview of the regulatory expectations for person-centered, trauma-informed care planning

The revised Federal regulations for Trauma-Informed Care and Behavioral Health Services challenge long-term care facilities to ensure that they are fully prepared to care for residents with complex psychosocial needs. Beyond differentiating between dementia and psychiatric illness or addictions, the facility staff must have a working knowledge of the interventions and services necessary to achieve quality care for a rapidly changing population. This session will cover the regulatory expectations for the assessment and evaluation of the behavioral health needs of residents and staff.

Part 2 of this session will include assessment and evaluation of the behavioral health needs of residents and staff. Barbara will review the regulatory expectations, needed competencies and skills including knowledge and proper training and supervision for caring for residents with mental and psychosocial disorders. She will cover assessment considerations in behavioral health, such as impaired verbal communication, sleep pattern disturbance, and social isolation. Lastly, she’ll discuss ways to improve communication and ways to prevent abuse and neglect.

Objectives:

• Describe the regulatory expectations for addressing Trauma and Behavioral Health Services;
• Explain the importance of understanding the symptoms and challenges associated with a
  diagnosis PTSD, Dementia, Mental Disorder, or Substance Use Disorder; and
• Develop improved methods for the assessment and person-centered care planning for
  residents with behavioral health needs.

Presenter: Barbara Speedling, Quality of Life Specialist

CE: NHA & SW

November 2 at 12pm CST/11am MST

Overview: 

Integrating a healthy career with the realities of family, geography, readiness is a juggling act for most of us. Growing without moving from your current role and current employer is achievable. It does demand nimbleness and creativity to successfully navigate that path. This session lays out five scenarios to blooming your career without physically moving and/or changing roles. You will meet Laura, a skilled health administrator who has built a sideline in measuring quality through accreditation. Don, a leader in health care will be showcased providing meaningful work in academia as a sideline to his daily work. We will follow Jennifer as she helps shape the careers of others while acting to promote career opportunities in her own organization. You will also meet John who showcases his talent in paid speaking and training opportunities that act to augment his core career aspirations. Finally, you will meet Molly who researches, writes, and promotes her writing talents as a way to broaden her reach into the world.

Presenter: Margaret Sumption, Sumption & Wyland

CE: NHA & SW

November 9 at Noon CST/11am MST

Overview: 

Turbulent times call for responsive healthcare leaders. Flexibility as leaders is as important as flexibility for our workforce. Are you leading with norms that are no longer valued by the current workforce? This session is focused on workforce (re)attraction and (re)engagement. Responding and adapting to change as new values and new employee expectations arise requires a paradigm shift for leaders. Will you be ready?

Objectives:

• Understand what is important to your workforce.
• Uncover methods that respond to what your workforce values.

Presenter: Holly Lorenz, DNP, MSN, RN, NEA-BC, National Speaker, Former Chief Nursing Executive

With over 40 years of healthcare leadership and health system operational experience, Holly Lorenz is a recognized healthcare executive with vast knowledge and expertise. Holly is acclaimed for her innovative strategies, as well as her genuine, authentic voice – one that engages audiences at all levels of leadership through relevant personal accounts and actionable roadmaps to success. Her passion for leadership, engagement, resilience and well-being is obvious in her inspiring presentations.

CE’s: NHA

November 14  at 12pm CST/11am MST

Objectives:

• Understand the current talent acquisition issues and explore new ways to acquire talent
• Learn what employees want from their employers
• Discuss the importance of employee engagement and how to differentiate your organization
• Leave with practical ways to increase employee engagement

Presenter: Shelly A. Waggoner, MS, CEBS, SHRM-SCP, Sr. Vice President, Human Resources, COPIC

Shelly A. Waggoner, MS, CEBS, SHRM-SCP, is the Sr. Vice President, Human Resources at COPIC and serves as a member of the Leadership Team and the Operational Council.  With 25 years of experience in Human Resources, Shelly leads COPIC’s HR strategic initiatives and operations.  Additionally, she provides HR training, consultation, and other services to COPIC insureds.   Shelly is passionate about people, leads with purpose and loves giving back to the community in which she lives.   Shelly holds a Master of Science degree in Organization Leadership/Human Resources Management from Regis University.  Shelly received her certification as a Certified Employee Benefit Specialist (CEBS) from the International Foundation of Employee Benefits Plans and the Wharton School of the University of Pennsylvania.  She is also SHRM-SCP certified from the Society for Human Resources Management (SHRM).

CE’s: NHA

November 14 at 12:30pm CST/11:30am MST (90-minute session)

Overview:

Suicide is now among the top 4 causes of death for some age groups in the United States and the 11th cause of death in the entire US population, leaving many bereaved survivors, including children and teens, in need of informed grief support and guidance. Join Joanne Harpel, President of Coping After Suicide, to learn the most prevalent grief reactions of suicide loss survivors; how suicide bereavement is similar yet different from other traumatic loss; how suicide loss may affect family systems; and strategies for effective grief support.

Objectives:

• Identify common themes in the emotional impact of suicide
  loss on individuals and families
• Recognize particular themes among teen survivors of suicide
  loss
• Describe whether and how bereavement after suicide is
  quantitatively and qualitatively different from bereavement
  after other causes of death.

CE: SW

Presenter: Joanne L. Harpel, MPhil, CT, JD

Joanne L. Harpel, MPhil, CT, JD, is the President of Coping After Suicide, the President and CEO of Rethink The Conversation, and the former longtime Senior Director for Public Affairs and Postvention for the American Foundation for Suicide Prevention. She holds a JD from the NYU School of Law, masters from Cambridge University, and a BA from Amherst College.

December 5 at 12:00pm CST/11:00am MST

Overview:

As a healthcare leader, you likely have some type of one-on-one communication process with your direct reports. Think for a moment about the common things these employees express when you ask them how you, as a leader, can help them. It is likely the most common refrain is “I want to get ahead.” “I want to be recognized for my skills”. “I want to have growth opportunities.” This session showcases the key elements of work environment and culture that are needed to be the employer of choice. Giving people a clear path for growth and recognition within their roles, supporting special project opportunities, and building career progression pathways are key and work in concert with an authentic and transparent culture to be the provider of choice.

Presenter: Margaret Sumption, Sumption & Wyland

CE: NHA & SW

December 12 at 12pm CST/11am MST

Overview:

2023 saw improvements in margins for hospitals due to increased volumes.  However, cost increases in labor and nonlabor spending are holding margins in check, with the average hospital still operating at a loss. Nonlabor cost reduction offers reliable margin improvement opportunities, with low cultural disruption. With its vastness and lack of visibility, there is no shortage of opportunities. A road map will help provide guidance towards high return solutions and steer efforts to achieve organizational goals.

Objectives:

• Identify top areas of nonlabor opportunity
• Learn key nonlabor solutions to achieve bottom line savings impact
• Review resources to assist nonlabor cost reduction efforts

Presenter: Peter Stille, Manager Director, FORVIS

Peter is a Managing Director in FORVIS’ Health Care Performance Improvement group and leads its nonlabor cost reduction practice.

​Peter was Founder/CEO of Strategic Sourcing Results, Inc., a nationally recognized nonlabor cost reduction consultancy. Prior to that, he led Andersen’s Midwest Healthcare Supply Chain practice and its firmwide negotiations training class.​ He is a frequent speaker and author on the topics of cost reduction and contracting in healthcare.

Over 30 years, Peter has helped clients achieve a margin lift averaging 2% of net revenues, and tracks an average 3YR ROI on fees of 18 to 1.

CE’s: NHA

December 12 at 12:30pm CST/11:30am MST (90-minute session)

Overview:

Using a case study approach, this webinar will address patient and family care at life’s end through the lens of cultural competency, offering awareness, skills, and knowledge that take clinical practice a step beyond the commonly accepted concept of cultural humility. This presentation features experienced professionals offering their own expertise on the topic.

CE: SW

Panelists: Karen Bullock, PhD, LCSW, FGSA, APHSW-C, Ahearn Endowed Professor, Boston College; Darcia L. Simpson, PhD, CT, Spiritual Care Coordinator, Hospice of the Western Reserve; Gary L. Stein, JD, MSW, Director, Gerontology & Palliative Care, Yeshiva University

January 4 at Noon CST/11am MST

Overview:

SDAHO’s advocacy team will host a webinar January 3 from 12-1 pm CT to prepare members for the 2023 South Dakota Legislative Session that begins January 10 in Pierre. Join us for a preview of what to expect this session, what our priority issues are and how you can get involved. This webinar will also introduce members to our advocacy team and share various resources available for members to stay connected throughout this year’s session. Members of the advocacy team will also be available to answer any questions about possible legislation expected during the 98th South Dakota Legislative session.

Presenters: SDAHO Advocacy Team

CE’s: Certificate of attendance

January 12 at Noon CST/11am MST

Overview:

We are in a constant state of influencing others and being influenced. Maximizing our ability to impact those around us is attainable if we take the time to develop our skill set and learn about the people we desire to influence. This presentation will help us become more intentional in our efforts to maximize our sphere of influence.

Objectives:

• Participants will be able to identify at least three things they need to learn about those they desire to influence
• Participants will be able to recall at least two characteristics they must possess as a good leader
• Participants will be able to identify at least two tactics that will help them enhance their influence

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple has been a national speaker on health care issues that impact older adults as well as the empowerment of their caregivers for more than 20 years. She maintains an active practice as a geriatric nurse practitioner and was a tenured associate professor of nursing for over 15 years. She is recognized as a leading expert on dementia-related topics and has been appointed by two Kansas governors to serve on boards and task forces to represent the health care interests of older adults. Amy is the President of the Kansas Advanced Practice Nurses Association. She appreciates the opportunity to positively influence the lives of her patients and their caregivers.

Amy and Scott have been married for 28 years. They have two children and one grandchild. They live in Kansas.

CE’s: NHA & SW

April 6 at 1pm CST/12pm MST

Overview: 

Join the South Dakota Association of Healthcare Organizations (SDAHO) Advocacy Team as they look back at the 2023 South Dakota Legislative session.

Over the past 9 plus weeks, the advocacy team has been in Pierre lobbying on behalf of members, as once again healthcare was a hot topic for policy makers. This year’s review of the session will provide a comprehensive look at healthcare related legislation that will become law and its impact on the healthcare community. Discussion will also include bills that were successfully defeated and those that never made it to the Governor’s desk. There will be time for questions and answers throughout the session.

Presenters: Tim Rave, SDAHO President/CEO; Tammy Hatting, SDAHO COO; Jacob Parsons, SDAHO Fiscal Policy Director; & Stephanie Rissler, SDAHO Communication Manager

April 11 at 11am CST/10am MST

Overview:

Healthy work cultures are built on trust. Before a team can achieve a culture of productive  conflict, commitment to goals, accountability, and a focus on results, there must be a foundation of trust. Trust doesn’t just happen; it must be intentionally built.  Included in this session is a quick self-assessment of team trust. Six specific ideas that teams can use to build trust will be shared with the participants.

Objectives:

1. Describe the foundational role that trust plays in relationships amongst team members and overall work culture.
2. Assess the level of trust on a team that you lead or are a member of in the workplace.
3. Discover six activities that build trust on a team.

Presenter: Mary Sand, PhD, President/Owner, Sand Consulting

Mary Sand, PhD is a proven leader with more than 35 years of professional experience in healthcare, nonprofit organizations and higher education. She began her healthcare career as a physical therapist and over the years held various administrative and leadership positions. Mary had the privilege of leading teams in a variety of settings including hospitals, clinics, long term care, and a healthcare system. Recently Mary launched her own consulting business focusing on facilitation, strategy implementation, and leadership development including with physicians. After living and working in South Dakota for many years, Mary recently moved to Omaha, NE to launch Sand Consulting.

CE’s: NHA & SW

May 2 at 11am CST/10am MST

Overview:

The 5 Voices helps people discover and develop their leadership voice. The greatest leaders know themselves–their natural tendencies and patterns of behavior. Our 5 Voices training gives a language and framework for identifying a person’s leadership voice, what it sounds like to others, and how to hear the value in what other voices in a group contribute. This training is invaluable to seasoned as well as emerging leaders.

Presenters: Tonya Brockmueller and Mary Morgan, Leadership & Workforce Development Consultants, Mary Morgan & Associates Consulting

Tonya Brockmueller has an MBA and 25 years of experience in training facilitation, coaching, and leadership development in business and non-profits, including 17 years at Wells Fargo. Developing and facilitating training is her sweet spot. She lives in Sioux Falls with her husband and eleven-year-old son. Tonya’s first two voices are Creative/Connecter

Mary Morgan has an MDiv and more than 35 years of experience in business, non-profit, and ministry leadership settings. Her vision for Mary Morgan & Associates Consulting is to assist leaders in embracing their role as one of helping others achieve their full potential through leadership and workforce development. She lives in Sioux Falls with her husband and spends most of her free time with her family (especially her four grandchildren). Mary’s first two voices are Creative/Pioneer.

CE’s: NHA & SW

May 4 at 11am CST/10am MST

Overview: 

Keeping up with the pace of change is exhausting and takes a toll whether we are initiating change in our organizations or responding to change imposed on us.  Leaders and staff may experience specific types of loss as they work through organizational change which impacts their ability to successfully perform.  The difference between change and transition helps us understand why change fatigue is prevalent in the work place.  As we understand the challenges associated with change, it becomes easier to navigate change.

This is a 2-part series so plan to attend on June 1 for “How I Can Win the Uphill Battle of Change”.

Objectives: 

• Describe the difference between change (external event) and the passage through change (internal experience).
• Identify the types of loss that may occur during organizational change.
• Discuss the impact of change fatigue.

Presenter: Mary Sand, PhD, President/Owner, Sand Consulting

Mary Sand, PhD is a proven leader with more than 35 years of professional experience in healthcare, nonprofit organizations and higher education. She began her healthcare career as a physical therapist and over the years held various administrative and leadership positions. Mary had the privilege of leading teams in a variety of settings including hospitals, clinics, long term care, and a healthcare system. Recently Mary launched her own consulting business focusing on facilitation, strategy implementation, and leadership development including with physicians. After living and working in South Dakota for many years, Mary recently moved to Omaha, NE to launch Sand Consulting.

CE’s: NHA & SW

June 1 at 11am CST/10am MST

Overview:

Now that we’ve learned the difference between change and transition, discussed change fatigue, and explored the different types of loss that occur with organizational change, it’s time to focus on successfully navigating change in the workplace. Change in an organization occurs when individuals change and not everyone is ready to change at the same time. By assessing an employee or team’s readiness for change, we learn what obstacles they are facing and how to overcome those. Lastly, organizational change must be effectively communicated if it is going to be successful.

Objectives:

• Recognize that organizational change management is about individual behaviors.
• Develop strategies to successfully navigate change for you and your team by assessing readiness for change.
• Discuss ways to effectively communicate organizational change.

Presenter: Mary Sand, PhD, President/Owner, Sand Consulting

Mary Sand, PhD is a proven leader with more than 35 years of professional experience in healthcare, nonprofit organizations and higher education. She began her healthcare career as a physical therapist and over the years held various administrative and leadership positions. Mary had the privilege of leading teams in a variety of settings including hospitals, clinics, long term care, and a healthcare system. Recently Mary launched her own consulting business focusing on facilitation, strategy implementation, and leadership development including with physicians. After living and working in South Dakota for many years, Mary recently moved to Omaha, NE to launch Sand Consulting.

CE’s: NHA & SW

July 6 at 11:00am CST/10:00am MST

Overview:

Do you remember the childhood game, Follow the Leader?  As adults we follow a leader at work, at church, in professional associations and in community organizations.  Even leaders follow a leader.  The CEO reports to a Board, vice presidents report to someone in the C-suite, managers report to directors, and staff report to a supervisor.  It’s important to develop our leadership skills; however, we often overlook what it means to be a good follower.  How well followers follow may be just as important to an organization’s success as how well leaders lead.  We’ll explore the life we lead when we follow.

Objectives:

• Discuss the individual and group benefits of being a follower
• Identify types of followers
• Describe positive and not-so-positive follower behaviors

Presenter: Mary Sand, PhD, President/Owner, Sand Consulting

Mary Sand, PhD is a proven leader with more than 35 years of professional experience in healthcare, nonprofit organizations and higher education. She began her healthcare career as a physical therapist and over the years held various administrative and leadership positions. Mary had the privilege of leading teams in a variety of settings including hospitals, clinics, long term care, and a healthcare system. Recently Mary launched her own consulting business focusing on facilitation, strategy implementation, and leadership development including with physicians. After living and working in South Dakota for many years, Mary recently moved to Omaha, NE to launch Sand Consulting.

CE’s: NHA & SW

January 10 at Noon CST/11am MST

Overview:

General acute hospitals and effective 1-1-23 critical access hospitals must comply with CMS regulations protecting patient rights. According to CMS and accrediting organizations such as DNV and The Joint Commission, one of the most-cited condition-level deficiencies is patient rights and responsibilities. Within that condition, most non compliances arise in the areas of abuse, restraints and seclusion and lack of providing care in a safe environment.

Objectives:

• Explain CMS required patient notifications
• Discuss CMS definitions of restraints and seclusion.
• Discuss the difference between a complaint and grievance.
• Describe CMS’ requirements for providing care in a safe environment for patients, specifically those who are suicidal or in need of behavioral health services.
• Describe which patient rights regulations are the greatest risk for citation and how to prevent those citations.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

Feb 8 at Noon CST/11am MST

Overview: 

Long-term care facilities are required to operate a compliance and ethics program under regulations issued by the Centers for Medicare & Medicaid Services (CMS) in 2016. This requirement took effect in November 2019. CMS directed state survey agencies  in June 2022 to begin enforcement in October 2022.  This webinar will provide an overview of the required components of a compliance and ethics program, as well as describing guidance issued by the Department of Health and Human Services Office of Inspector General (HHS OIG) on nursing home compliance programs.

Objectives: 

• Explain CMS expectations for a compliance and ethics program
• Assess whether your organization’s compliance and ethics program aligns with current requirements
• Develop a process to identify and prioritize compliance risks facing your organization

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA & SW

Feb 14 at Noon CST/11am MST (90 minute session)

Overview: 

Case management began moving into acute care settings around 1985 following the introduction of prospective payment.  Today case management is found across the continuum of care, most recently returning to the community where its roots began. This program will review where case management came from and how it will work in today’s managed care and government payer environments.  Included will be a review of Medicare’s latest programs that impact on the role of the case manager most directly including value-based purchasing, the readmission reduction program, accountable care organizations and others. Take a glimpse into the future in this state-of-the art review.

Objectives: 

• Understand the history of case management
• Review how case management fits into today’s healthcare system
• Discuss the ways in which case management is a strategy for managing cost and quality under the latest CMS reimbursement models

Presenter:  Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

Feb 23 at Noon CST/11am MST (90 minute session)

Overview: 

Utilization management was the first role applied in acute care case management models.  It was first known of as utilization review but has evolved into something much more comprehensive than that.  Today it encompasses elements of resource management and denials management as well.  Physicians, both the practicing physician and the physician advisor are often left out of this important process and must be included in any contemporary case management utilization management model.  This program will review the role of utilization management as it applies to today’s contemporary case management models. Included will be best-practice suggestions for your practice with tips and strategies for stream-lining the process and making it as efficient as it can be. Additionally, discussed with be the importance of utilization management collaboration in the case management role, whether it is housed with the RN case manager role or outside of it.

Objectives:

• Describe the differences between utilization review and utilization management
• Discuss the best strategies for managing utilization reviews and other issues relate to utilization management
• Identify ways in which a strong utilization management process can reduce payment denials

Presenter: Toni Cesta, Ph. D, RN, FAAN, Founder, Case Management Concepts, LLC

Toni G. Cesta, Ph.D., RN, FAAN is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

Feb 28 at Noon CST/11am MST

Overview:

Informed consent is a process that benefits the provider and the patient. Learn potential issues that arise during this process and best practices that help mitigate risks.

Objectives:

• Articulate the elements of informed consent and what needs to be included in a document and
  conversation.
• Identify the repercussions for not obtaining informed consent.
• Recommend ways to improve informed consent practices.

Presenter: Dr. Eric Zacharias, COPIC

CE’s: NHA & SW

March 1 at 11am CST/10am MST

Overview:

With the intent to empower patients and increase competition, the Price Transparency requirements went into effect on January 1, 2021. One year later, the No Surprises Act (NSA) added more regulations to protect patients. Simply put, the NSA protects patients from surprise medical bills that come from unknowingly receiving care from out-of-network care providers and emergency services. It also took Price Transparency to a new level by requiring providers to present a good faith estimate to uninsured or self-pay patients since January 2022 and soon issuing estimates to health plans which will use the estimate to provide an advanced Explanation of Benefits to their enrollees. Many providers still have unanswered questions about how Price Transparency and NSA affect their practice—and the steps they must take to comply with them. This presentation will attempt to answer many of those questions as we discuss how Price Transparency and NSA have evolved and where they are projected to go.

Objectives: 

• Learn which healthcare facilities/providers must comply with Price Transparency and NSA regulations
• Outline the requirements of Price Transparency
• Discuss required NSA documents and timeframes for presenting these to patients
• Explore the NSA provisions that will be enforced later in 2023 after final rulemaking

Presenter: Barbara Johnson, BSN, RN, Senior Revenue Consultant, ParaRev

As a registered nurse Barbara primarily worked in emergency medicine, then transitioned into nursing administration. She entered the specialty of Revenue Integrity as a nurse auditor where she expanded her knowledge of coding and revenue cycle compliance through membership in AAPC and HFMA. In her current position with ParaRev, she has become a subject matter expert on Price Transparency and No Surprises Act.

CE’s: certificate of completion

March 9 at Noon CST/11am MST (90 minute session)

Overview:

Discharge planning has become more than just the movement of the patient out of the hospital.  It is a “process” that starts at the point of admission and follows beyond discharge and through the continuum of care. The Centers for Medicare and Medicaid Services have proposed more “teeth” to the process, with updates to the discharge planning section of the Conditions of Participation. This program will review the most recent reimbursement challenges from the Medicare program as well as strategies for safely transitioning your patients across the continuum of care.  Effective discharge plans can improve your hospital’s value-based reimbursement.  We will review how to engage other members of the interdisciplinary care team in the process of planning for the patient’s movement across the continuum including verbal and written hand-off communication. Discharge planning is no longer a destination but a process!  Learn how to be certain that your processes address the complexities of the new healthcare environment.

Objectives:

1. Understand discharge planning as a process not an outcome
2. Discuss the new CMS changes related to transitional and discharge planning and how they can impact your practice
3. Identify best practice strategies for transitioning patients across the continuum of care

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

March 14 at Noon CST/11am MST (90 minute session)

Overview:

You may spend most of your day focusing on utilization management and discharge planning, but care coordination is one of the key roles that hospital case managers and social workers perform. Other roles include utilization management and discharge planning. It is integral to managing cost and length of stay. Nevertheless, it is often overlooked or under-performed. This is sometimes due to workload issues and/or understaffing. Other times it is due to a lack of focus on this area of work.

This program will review the elements that most greatly impact on cost and length of stay.  By focusing on care coordination as one of the key strategies for successful reductions of these metrics, you will be better positioned to perform your role as a hospital case manager. Care coordination, as one of the main roles of the RN case manager, is complex and includes many characteristics that encompass the role. Although these issues can be complex, there are tools and techniques to incorporate care coordination into your daily practice. These will be covered as well as those elements that have the greatest negative impact on care coordination. Those that have the greatest positive impact will be discussed in detail. Working with teams to enhance care coordination, as well as rounds and huddles, will be discussed. Participants will walk away with effective strategies for managing their hospital’s length of stay and cost.

Objectives:

1. Understand the key elements of effective care coordination
2. Discuss ways in which to incorporate care coordination into your daily workflow
3. Identify how care coordination can be de-railed and how you can keep it on track

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

March 22 at 10am CST/9am MST (90 minute session)

Overview:

As case management moved into acute care settings the roles and functions of both RN case managers began their evolution.  From the time of the UR specialist sitting in the corner of a nursing station reviewing a record for medical necessity to appease the state physician review organization to the current role of the RN case manager involved in multidisciplinary collaboration, the roles have changed significantly.

This program will review the contemporary roles of both RN case managers and social work case managers, in addition to clerical support and more complex case management roles, such as the complex discharge planner.  Evaluate your roles and functions, as well as the roles and functions of your department in this informative seminar.

As case management roles and functions evolved, so did case management models.  From a model with social work support to a model without that critical support, case management leaders and hospital executives have been challenged to ensure a best practice model that lends itself to the most optimal outcomes.

Objectives:

1. Describe the different skill sets and roles of RN case managers and social work case managers.
2. Review specialty case management roles and determine new or updated roles for your contemporary case management department.
3. Understand the evolution of case management models
4. Identify the best model for to ensure a contemporary case management department.

Presenter: Toni G. Cesta, Ph.D., RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.

CE’s: NHA & SW

April 11 at 11am CST/10am MST (2 Hour session)

Overview:

This two-hour program uses a case study approach to review and explore well-established ethical principles of end-of life care in the presence of emerging legal, social, and technological change. A panel of experts will act as an ethics committee, discussing the ethical principles illustrated by six case studies and providing recommendations for resolution. Cases studies will include topics such as futile treatment, communication, opioid usage, concurrent care, voluntary stopping eating and drinking, medical aid in dying and more.

Objectives:

At the conclusion of this webinar, participants will be able to

• Describe the ethical principles surrounding end-of-life care and how they
  apply to patient and family care;
  
• Identify four prevailing and emerging challenges for hospice and palliative care providers and staff and how those challenges should be ethically addressed.
  
• Describe the basic requirements of the Hospice Medicare Benefit and identify how they may enhance or impede ethical practice.
  
• Discuss the ways that factors such as patient’s age, medical history, diagnosis, capacity, cultural values can influence and at times, complicate ethical practice and decision making.
  
• Identify strategies to navigate ethical dilemmas that may arise during grief counseling.
  
• Describe how both ethical and unethical practices can create moral distress, influencing the grief reactions of families, hospice and palliative staff, and volunteers and how an ethics committee can help educate staff and families while guiding ethical practice.

Presenters:

• Karen Bullock, PhD, LCSW, APHSW-C, FGSA;
  
• Kenneth J. Doka, PhD, MDiv;
  
• Timothy W. Kirk, PhD, HEC-C;
  
• Wendy Walters, LICSW, HEC-C
  
• Moderated by: Frank Sesno, The George Washington University

CE’s: 2 hours of CE credit are available through HFA for nurses, social workers, counselors, clergy, and more. CE credits are available until April 10, 2024

April 26 at Noon CST/11am MST

Overview:

The Department of Health and Human Services has announced that the federal public health emergency for COVID-19 will expire on Thursday, May 11. Since the beginning of the public health emergency’s declaration three years ago, hospitals, critical access hospitals and other providers have relied upon waivers of certain laws and government enforcement discretion as they’ve conducted pandemic-era operations. This flexibility will be ending. This webinar will include explanation of the blanket waivers of Medicare’s conditions of participation, telehealth waivers, fraud and abuse waivers, agency enforcement discretion, and Health Insurance Portability and Accountability and Emergency Medical Treatment and Labor Act implications.

Objectives:

• Discuss the scope of federal waivers that have been issued.
• Identify the waivers that are anticipated to be extended.
• Identify the steps hospitals should take to prepare for the end of the federal public health emergency.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

May 18 at 11am CST/10am MST

Overview:

This session will provide attendees with a thorough review of federal tag 812 – Food Procurement. Rachel Landmark, surveyor and registered dietician will educate on the different components of this regulation. She will review form CMS-20055: Kitchen Observation Pathway and will discuss other frequently cited food service tags.

Objectives:

• Understand the different components of F812
• Review Form CMS-20055: Kitchen Observation Pathway
• Discuss other frequently cited food service tags

Presenter: Rachel Landmark, MS, RD, LN, Surveyor, SD DOH

Rachel Landmark is a registered dietitian and surveyor with the Department of Health. Originally from Marshall, MN, she fostered a passion for food and nutrition through her experiences in restaurants and food service. She earned her undergraduate degree at South Dakota State University (Go Jacks!) and graduated with Honors College Distinction in 2018. She went on to earn her master’s degree in nutrition at Concordia College in Moorhead, MN. Rachel returned to South Dakota in 2020 to start her career in long term care in Yankton, SD. Rachel joined the Department of Health in 2022 and has been advocating for the health and safety of South Dakotans ever since. She is passionate about education and outreach.

CE’s: NHA

May 23 at 1:30pm CST/12:30pm MST (90 minute session)

Overview:

Impact Act changes have introduced sweeping Home Health reforms over the last few years, and additional reforms will continue to affect homecare in the near future. Many of these changes are intended to align Part A Medicare Providers in terms of the Volume to Value (V2V) transition, and they will challenge Home Health legacy practices. PDGM, followed  by VBP expansion and RCD, have been introduced, and Post-Acute PPS is slated for a 2025 kickoff. Home Health Providers will need to make many changes to their care production, delivery, and management to achieve success in the future.

Objectives:

• Identify Impact Act reforms that address Home Health
• Outline changes HH reforms prompt for HH Providers
• Address Operational changes required for success under HH reforms
• Identify how Value-Based HH reforms work in philosophy and programming

Presenter: Arnie Cisneros, President, Home Health Strategic Management

Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.

CE’s: NHA

June 8 at Noon CST/11am MST

Overview: 

This session will provide an overview of the CMS regulations governing the provision of nursing services in hospitals and critical access hospitals throughout the hospital organization. Will discuss the interpretative guidelines and the most cited nursing deficiencies.

This program is intended for all hospitals and health systems including general acute hospitals, critical access hospitals, and anyone involved with compliance regulations and standards.

Objectives:

• Describe minimum nurse staffing requirements
• Explain basic nursing care plans
• Describe essential parts of medication order
• Explain appropriate medication administration timing

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

June 14 at 10am CST/9am MST

Overview:

As the PHE ends, home health and hospice agencies are just coming up for a breath- and realizing that we have not had time to focus on some of the basic issues of Medicare reimbursement, utilization, regulatory updates and audits! These webinars will get you all caught up to speed and get your agency focused again on an overview of Medicare reimbursement, issues with payment audits, and the hot topics in quality measures, and more importantly- what it means to your operations!

Presenter: Annette Lee, Provider Insights, Inc.

Annette Lee is a registered nurse practicing since 1990, with the majority of her nursing experience in public health care, and has a Master’s in Health Care Administration. In 2000 she joined the home health intermediary Cahaba GBA where she became a Medical Review instructor, providing education to home health and hospice providers on Medicare reimbursement issues and effective documentation strategies. After nearly a decade working for the intermediary, she began Provider Insights, Inc. In the private sector, she was able to provide insights into Medicare regulations and how to make them work for agencies on a day-to-day basis to both increase quality and reduce risk. Most recently, CGS contracted Provider Insights, Inc to perform all of the MAC’s clinical education for home health and hospice providers. Her broad experiences make her uniquely able to provide practical solutions to meet the requirements of the fiscal intermediary system and medical review within the “real world” environment of hospice and home health. She presents nationally on Hospice, LCDs, Home Health coverage, OASIS, PPS, medical review/appeals, documentation and coverage.

CE’s: NHA

June 14 at 2pm CST/1pm MST

Overview:

As the PHE ends, home health and hospice agencies are just coming up for a breath- and realizing that we have not had time to focus on some of the basic issues of Medicare reimbursement, utilization, regulatory updates and audits! These webinars will get you all caught up to speed and get your agency focused again on an overview of Medicare reimbursement, issues with payment audits, and the hot topics in quality measures, and more importantly- what it means to your operations! This session will include an update on the Proposed rule.

Presenter: Annette Lee, Provider Insights, Inc.

Annette Lee is a registered nurse practicing since 1990, with the majority of her nursing experience in public health care, and has a Master’s in Health Care Administration. In 2000 she joined the home health intermediary Cahaba GBA where she became a Medical Review instructor, providing education to home health and hospice providers on Medicare reimbursement issues and effective documentation strategies. After nearly a decade working for the intermediary, she began Provider Insights, Inc. In the private sector, she was able to provide insights into Medicare regulations and how to make them work for agencies on a day-to-day basis to both increase quality and reduce risk. Most recently, CGS contracted Provider Insights, Inc to perform all of the MAC’s clinical education for home health and hospice providers. Her broad experiences make her uniquely able to provide practical solutions to meet the requirements of the fiscal intermediary system and medical review within the “real world” environment of hospice and home health. She presents nationally on Hospice, LCDs, Home Health coverage, OASIS, PPS, medical review/appeals, documentation and coverage.

CE’s: NHA

June 22 at 1:30pm CST/12:30pm MST (90 minute session)

Overview:

Home Health Providers seeking success must rewire traditional homecare operations to address the Volume to Value (V2V) transition under Impact Act reforms. By focusing on all elements of the V2V conversion, we can address both the operational and culture changes necessary for success in the Value era. Reviewing the care programming models of Part A Providers outside of Home Health can guide us in the development of a value-based, patient-centered model that addresses all elements of the reforms. Rewiring the HH Operational model allows for us to addresses the traditional homecare method of retro-active care management as we switch to real-time care control. A demo of the operational rewire allows us to identify each value point in the HH model, assuring timeliness and efficiency are monitored in an ongoing manner for outcomes. A summary of the value-based Operational model employs case study demoes to illustrate its’ focus on reform requirements for success in the Value era.

Objectives:

• Address areas of the PPS model that must be addressed for HH reform success
• Identify how traditional HH operations fail under Value-based HH reforms
• Propose w rewired HH Operational model for the Value era
• Demo care production, delivery, and management processes for Value-based HH reforms.

Presenter: Arnie Cisneros, President, Home Health Strategic Management

Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.

CE’s: NHA 

July 13 at Noon CST/11:00am MST

Overview:

This session will provide information about the recent changes in Medicare’s conditions of participation, which require hospitals to establish a formalized antibiotic stewardship program. This program also reviews the existing conditions of participation and problematic pharmacy standards. The CMS interpretive guidelines address medication management and pharmacy-related standards. Hospitals can look to these standards when CMS conducts a survey. Medication management also is a focus for The Joint Commission. Medication errors account for the largest number of medical errors in health care. They are also the most- common reason for unnecessary hospital readmissions. For the first time, CMS mentions that nursing needs to be aware of the pharmacy standards. This includes medication errors, adverse events, drug incompatibilities, self‐administered medication and required medication policies.

Objectives:

• Describe CMS requirements for pharmaceutical services.
• Describe minimum security requirements.
• Explain basic required policies and procedure.
• Explain patient safety measures for medications.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

July 25 at 1:30pm CST/12:30pm MST (90 minute session)

Overview:

We outline the OASIS-E changes and the reasoning behind the changes, and we connect them to the VBP Expansion. A realistic breakdown of VBP scoring identifies the challenge that lies ahead, and specifics that affect operations will be connected to the Value-Based Operational Model. Since no more than 30% of all HH Providers will qualify for the VBP bonus, we will also address the crucial steps for survival after VBP. From managing intake to SOC, OASIS to POC development, In-Episode Management, Compliance, CGVR, and DCs; all are manageable for success with the progressive approach outlined in today’s session.

Objectives:

• Identify HH culture that may fail to produce success under Value-era reforms
• Contrast a patient-centered HH model with the clinician-centered model most HH agencies employ
• Develop a successful patient-centered HH model for Value-era success
• Address the future of HH under VBP with a patient-centered approach

Presenter: Arnie Cisneros, President, Home Health Strategic Management

Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.

CE’s: NHA

August 8 at Noon CST/11am MST

Overview: 

Hospitals located in rural areas operating 100 or fewer licensed hospital beds are eligible to participate in the swing-bed program. Hospital beds can be used for an acute-care patient or a post-acute (skilled nursing) patient in this program. This webinar describes the basic Medicare regulations to participate in the swing-bed program and explains the differences between the requirements for critical access and other rural hospitals.

Objectives:

• Describe the regulatory requirements and related interpretative guidelines.
• Explain patient eligibility criteria for admission to the swing-bed program.
• Discuss the differences between the requirements for comprehensive assessment in a critical access hospital and rural hospital.

Presenter: Nancy Ruzicka, BS, RPh, MBA, MJ, CHC, Ruzicka Consulting

Nancy Ruzicka has experience teaching and assisting hospitals and other healthcare facilities in understanding applicable Federal and State laws, rules, regulations and interpretative guidelines. Her experience also encompasses teaching all levels of healthcare staff in understanding compliance and HIPAA requirements. Nancy has been a frequent speaker for the Iowa Hospital Association on EMTALA and Conditions of Participation for hospitals and critical access hospitals.

Nancy’s previous experiences include Director of Integrity & Compliance and Privacy Official at Mercy Medical Center, Des Moines; Director of Regulatory Compliance at UnityPoint Health and over twenty years of experience with Iowa Department of Inspections and Appeals. Nancy received her MJ in Health Law, MBA and BS in Pharmacy from Drake University, Des Moines. She is certified in Healthcare Compliance (CHC) and maintains her Iowa pharmacy license.

CE’s: NHA

August 17 at 1:30pm CST/12:30pm MST (2-hour session)

Overview:

SDAHO and Data Gen will host a webinar focused on Medicare’s Value-Based Purchasing program. This session is specific to PPS hospital quality leadership, discharge planners and those working with hospital reimbursement. The objectives for this presentation is to help educate on Medicare’s Quality programs, the analysis you receive, and the programs’ impact on your hospital’s reimbursement.

Presenters: Susan Dolan McDonough, Vice President, Advanced Analytics & Lauren Alvarenga, MPH, CPH, Senior Principal Healthcare Data and Policy Analyst, DataGen

*certificate of attendance

August 22 at 1:30pm CST/12:30pm MST (90 minute session)

Overview:

Impact Act reforms have placed Home Health on an entirely different path. Value over volume has arrived, and future HH models will be based on the value identity of the individualized patient episode. HH Providers who have rewired operations in terms of the value-based model will be prepared to thrive under subsequent reforms. Home Health value, based on acuity management, timely care, elite HHCAPS, and single-digit readmissions, identifies an essential care Provider under future reforms. Post-Acute PPS, which bundles all acute hospital discharges to the hospital for 30 days, is slated for kickoff in 2025. Patients will come sicker and sooner, and HH will serve as a step-down for acute care. Don’t miss this session and learn how to assure success in Home Health today and tomorrow.

Objectives:

• Identify future HH Impact Act reforms
• Outline a new delivery model for Acute Care – Bundle programming
• Review the HH landscape of the future for programming and success
• Outline checklist for successful transition to a Value-Based HH model

Presenter:  Arnie Cisneros, President, Home Health Strategic Management

Arnie Cisneros is the President of Home Health Strategic Management; he has 30+ years of experience as a Physical Therapist across the care continuum, and he serves as a Post-Acute Consultant for multiple Health Systems and HH Providers. He is renowned for his adaptation of traditional Healthcare operations to address ongoing CMS reforms.

CE’s: NHA

August 24 at 1:30pm CST/12:30pm MST (2-hour session)

Overview:

The SDAHO and Data Gen will host a webinar focused on the Medicare-fee-for-service (FFS) quality-based programs to review the Medicare readmissions reduction program (RRP) and hospital-acquired conditions (HAC) reduction programs. This session is specific to quality leadership (CMO, CNO), discharge planners, and those working in healthcare reimbursement.

Presenters: Susan Dolan McDonough, Vice President, Advanced Analytics & Lauren Alvarenga, MPH, CPH, Senior Principal Healthcare Data and Policy Analyst, DataGen

*Certificate of attendance

August 31 at Noon CST/11am MST

Overview:

Join John Supplitt, Senior Director for the American Hospital Association’s Rural Health Services as he discussed the 2023 rural advocacy agenda. Mr. Supplitt will provide updates on flexible payment options, fair and adequate reimbursement, ways to bolster the healthcare workforce, the 340B program, the 96-hour rule and necessary provider provisions, and how AHA is advocating for telehealth coverage. He will identify opportunities to advocate for rural hospital priorities through grassroots advocacy and frame expectations for rural policy and advocacy entering the end of the fiscal and calendar years.

CE’s: NHA 

September 7 at 12pm CST/11am MST

Overview: 

CMS publishes F-tag citation rates nationally, regionally and by the State. By knowing the trending focus of CMS and State agencies, long-term care facilities can be more prepared by more closely reviewing systems in those areas. Presenter, Patrick Campbell is an active surveyor with over 20 years of survey experience. This session will review regional and national deficiency rates and detail types of deficient practice seen. Strategies to stay in compliance will be discussed. There will also be an open question and answer session to discuss general survey issues.

Presenter: Patrick Campbell, RN BSN, Training Coordinator, CertiSurv, LLC

Patrick Campbell has more than 18 years of experience as a surveyor of Long-Term Care, Assisted Living and Intermediate Care facilities. This includes training new surveyors and managing Independent Dispute Resolution appeals. He has over seven years of experience managing national accounts, and maintaining relationships with corporate staff to provide guidance and data on managing quality assurance across multiple regions and States nationwide.

Mr. Campbell has ten years of experience training, implementing and providing support for hundreds of long-term care centers utilizing survey preparation/quality assurance software. He is certified as 1 of 10 QIS Master Trainers by CMS. Assisted training surveyors in 15 States and multiple CMS regional offices. He passed the federal qualification test (SMQT) to work independently as a surveyor showing in depth knowledge of federal regulations. He is also licensed as a Registered Nurse since 1993 with experience as an ADON and DON in LTC.

CE’s: NHA & SW

September 28 at 12:00 pm CST/11:00am MST (90 minute session)

Overview:

Hospitals that accept Medicare or Medicaid reimbursement must comply with the CMS Conditions of Participation. The CMS grievance requirements have been a frequent source of investigation. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation manual.  Although there is no similar section for Critical Access Hospitals, and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights, including any grievance or complaint.

Many hospitals are surprised at the number of regulations and the detailed requirements on what they need to do to comply with this problematic standard. This program will cover in detail the CMS requirements for hospitals to help prevent the hospital from being found out of compliance with the grievance regulations.

The federal law enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act will also be discussed.  A hospital must still have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law including discrimination.

This program will also discuss the Joint Commission standards on complaints and DNV Healthcare on grievances and how their standards cross walk to the CMS grievance interpretive guidelines.

Staff should be aware and follow the hospital grievance and complaint policy. The policy should be approved by the board. Staff should be educated in the policy. This program will cover what is now required to be documented in the medical record.

Objectives: 

• Discuss that any hospital that receives reimbursement for Medicare patients must follow the CMS Conditions of Participation on grievances.
• Recall that the CMS regulations under grievances includes the requirement to have a grievance committee.
• Discuss that the Joint Commission has complaint standards in the patient’s right (RI) chapter and DNV grievance standard in the patient rights chapter.
• Recall that patients must be provided with a written notice that includes steps taken to investigate the grievance, the results, and the date of completion.
• Describe that the Office of Civil Rights requires hospitals to have a process to handle grievances related to discrimination under Section 1557.

Presenter: Laura A. Dixon, BS, JD, RN, CPHRM

Laura A. Dixon recently served as the Regional Director of Risk Management and Patient Safety for Kaiser Permanente Colorado where she provided consultation and resources to clinical staff. Prior to joining Kaiser, she served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020. In her role, Ms. Dixon provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states. Such services included creation of and presentations on risk management topics, assessment of healthcare facilities; and development of programs and compilation of reference materials that complement physician-oriented products.

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management. Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California. In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States. Ms. Dixon’s legal experience includes medical malpractice insurance defense and representation of nurses before the Colorado Board of Nursing.

As a registered nurse and attorney, Laura holds a Bachelor of Science degree from Regis University, RECEP of Denver, a Doctor of Jurisprudence degree from Drake University College of Law, Des Moines, Iowa, and a Registered Nurse Diploma from Saint Luke’s School Professional Nursing, Cedar Rapids, Iowa. She is licensed to practice law in Colorado and California.

CE: NHA & SW

January 11 at Noon CST/11am MST

Overview:

In this session, attendees will be provided with the latest information about the importance of mindset as it pertains to the choices we make on a regular basis, and how those choices affect our productivity, happiness, and overall balance in life, personally, and professionally.

Attendees will also be provided with some simple, yet powerful skill sets and tool sets to put these life altering methodologies into action in their own lives.

Some of the items discussed will be:

• How mindset is at the heart of all our successes and failures in life.
• How to become more self-aware of and change our current mindset in any given moment.
• How to focus on the things we can influence and let go of the things we cannot.
• A simple activity to increase our awareness of the stress triggers in our life.
• Simple and powerful methods and techniques to reduce the stress and the effects of stress in our lives, in order to experience better focus, productivity, happiness, and joy.

Presenter: Henry J. Lescault, Senior Consultant, Franklin Covey

Henry Lescault has over 13 years of experience as a senior coach and consultant/facilitator with FranklinCovey. He works with a variety of clients, in both the public and private sectors, at all organizational levels (C-Suite, Senior Leadership, First Line Leaders and Staff Level employees) and has worked effectively with executives and clients from assorted Fortune 500 companies, the Federal Government, and the United States Armed Forces. Henry thoroughly enjoys facilitating in the moment to help his clients figure out and achieve their absolute best “end in mind.” He has received many accolades and
appreciations for his ability to gets results, while maintaining a sincere, holistic, and tenacious attitude. His ability to partner with clients to boost their productivity, leadership ability, communication skills, stress management, work life balance and overall effectiveness is rivaled only by his commitment to put each client’s needs first.

CE’s: NHA & SW

January 24 at 11am CST/10am MST (90 minute session)

Overview:

Do you dread doing performance appraisals and employee evaluations? Does the process seem tedious and confusing? Most evaluation processes are over complicated. Join us for this webinar to explore an easier way to understand performance appraisal and have meaningful conversations with your employees. We will help make the whole employee evaluation process so much easier and clear.

Presenter: Donna Wright, Professional Development Specialist, Creative Health Care Management

Ms. Wright is a nurse and professional development specialist with Creative Healthcare Management in Minneapolis, MN.  Donna has degrees in Nursing, Family Sociology, and Adult Education. Donna has worked with many health care organizations to help them create meaningful, effective programs that support professional development and competency assessment for all departments. She is the author of the book, The Ultimate Guide to Competency Assessment in Healthcare – which has been translated into Japanese, and is being used throughout Japan.  Her other competency book is: The Competency Assessment Field Guide. She is also one of the co-authors of two national award winning books, Relationship-Based Care: A model for transforming practice and Advancing Relationship-Base Cultures.

Donna received her degrees from the University of Minnesota. She has worked in both staff and leadership roles. Her experiences have taken her around the globe to a variety of health care settings including rural Africa.  Donna is a member and past president of the Association for Nursing Professional Development and is a recipient of their “Promoting Excellence in Consultation” award. Donna is known for her energy and refreshing approach to education and learning.

CE’s: NHA & SW

Feb 7 at Noon CST/11am MST

Overview:

Do your leaders know how to identify an employee who may be impaired by alcohol or drugs?

When an employee is impaired on the job you have a safety and morale problem in your workplace. Leaders need to know what to look for, and the correct steps to take in order to confidently act in a moment of safety-risk.

Objectives:

• Signs and symptoms of an impaired employee
• Effects of various substances of abuse on an individual
• Reasonable suspicion criteria and how to apply it
• How to respond correctly to deal with the impaired employee

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary.  He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field.  Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career

CE’s: NHA

March 23 at Noon CST/11am MST 

Overview:

Bullying can occur in any employee group. If it is allowed to fester in the medical workplace your best employees may be forced to resign, patient care is at risk, and employee morale suffers. This presentation will look at:

• Traits of a workplace bully and their targets
• Review of statistics of workplace bullying
• Discuss effective strategies and communication to put an end to bullying in the medical workplace.

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary. He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field. Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career

CE’s: NHA & SW

March 30 at Noon CST/11am MST 

Overview:

In the workplace, we have cultures and subcultures. These cultures can begin to affect our well being when we are not feeling connection, belonging and purpose within the group. It creates some hairy situations of miscommunication and relationships that do not grow! Soon that famous phrase gets thrown out- “Your word against his/her” which leaves you to feel unvalidated and on the defense. In this session, we will explore how to develop thriving relationships, understanding worldviews and perspectives and then being able to find healthy ways to communicate with one another! You do not want to miss this discussion! It applies to our Work, Home and Our Community!

Presenter: Anna Woodford, Mental Health Counselor, Well365

Anna is a Mental Health and Substance Use Recovery Coach with Well365. Anna has her Masters in Counseling and completed IMHATT (Integrated Mental Health/Addictions Treatment Certification) and SP-TIE (Suicide Prevention, Treatment, Implementation and Evaluation Certification). She has over 12 years of experience working in inpatient and outpatient clinical and hospital based settings.

CE’s: NHA & SW

April 4 at Noon CST/11am MST

Overview: 

Any interactions in the course of our work can become contentious when people are under stress, have competing needs or simply misunderstand expectations. How we handle those situations can significantly impact our relationships with customers, vendors and teammates. This 1–hour presentation will give many tips on how to maintain civility and speak clearly when tension is high.

Objectives:

• How to avoid the mistakes of using aggression or the silent treatment when feeling upset with someone.
• The importance of maintaining control of our voice tone and non–verbal communication.
• Finding alternative solutions when the first option isn’t workable.
• Reaching a successful conclusion even with the most angry people.

Presenter: Tim Heerts, MA, LPC, LMFT, CEAP, EAP Clinical Specialist, Avera Employee Assistance Program

Tim Heerts has a Bachelor of Arts in Education degree from Central College of Iowa, and earned his Master of Arts in Counseling degree from Sioux Falls Seminary. He has been in the counseling field for 35 years, with over 25 years specializing in the EAP field. Tim has been delivering professional presentations on a wide range of EAP-related topics for diverse audiences throughout his career.

CE’s: NHA & SW

May 30 at 11am CST/10am MST

Overview:

Hospitals and healthcare systems are experiencing increasing amounts of internal and external workplace violence incidents. These workplace violence events have far-reaching consequences, including staff recruiting and retention issues.

The webinar will teach the attendees tips, tactics, and techniques to augment or improve their healthcare facility’s current workplace violence programs and plans.

Objectives:

• Introduce Ideas to improve workplace violence prevention and response
• Learn how to develop employee and community “Buy In” to improve the workplace violence programs
• Demonstrate how innovative training can make a healthcare facility safer.

Presenter: Ron Camacho, Owner, Camacho Consulting

Ron Camacho is an accomplished law enforcement executive with 27 years of experience and currently serves as the Chief of the Chambersburg Police Department. In addition, he is a nationally published author with articles covering the topics of police leadership, team building, and overcoming ego-related issues. Ron also spent time in Afghanistan and Mexico as a police advisor and training manager. He graduated from the FBI National Academy, 239th session, and has a Master of Science in Criminal Justice from Liberty University. He owns Camacho Consulting, a leadership, management, and security training company- https://www.camachoconsulting.net/.

CE’s: NHA & SW

July 20 at 11:00am CST/10:00am MST

Overview:

This webinar will explore how flexible staffing models can attract underutilized segments of the workforce and alleviate burnout among hospital staff. This session is for C-suite leaders and human resources professionals.

Matchwell CEO, Rob Crowe, a 23-year veteran of recruiting and staffing, will lead the webinar. He will discuss:

• Staffing agency utilization trends through the pandemic and the forecasts for 2023;
• Industry trends on travel nurses, nurse supply forecasts, and staffing agencies using 1099 tax forms for nurses;
• The rise of the gig economy in healthcare; and
• The value of “internal agency” programs to attract and retain clinicians.​

Medical Solutions, one of the largest healthcare talent ecosystems, acquired Matchwell in July 2022. Matchwell uses artificial intelligence to efficiently match licensed and certified staff with healthcare organizations across clinical settings, including hospitals and clinics – all directly and without an agency.

Presenter: Rob Crowe, Matchwell

Rob Crowe is the CEO of Matchwell, a Medical Solutions brand. In 2018, Crowe set out to help healthcare organizations access and engage a flexible workforce without an agency by providing healthcare organizations a direct source to clinicians. Matchwell’s platform allows healthcare organizations to set up their own internal agency with the press of a button. Crowe is a 23-year veteran of the recruiting and staffing industry and a frequent advisor, panelist, and speaker on workforce topics within the healthcare sector.

CE’s: Certificate of attendance

July 27 at Noon CST/11am MST 

Overview:

Hospitals and healthcare systems are experiencing increasing amounts of internal and external workplace violence incidents. These workplace violence events have far-reaching consequences, including staff recruiting and retention issues.

The webinar will teach the attendees tips, tactics, and techniques to augment and improve their personal safety by increasing their situational awareness.

Objectives:

• Define “Situational Awareness” and learn how its use can make your everyday interactions safer
• Learn how to identify pre-assault indicators and behaviors
• Discover the importance of intuition (Gut Feeling)
• Develop a personal safety plan
• Understand how preplanning can exponentially improve personal and organizational safety
• Learn when and how to use de-escalation tactics and techniques

Presenter: Ron Camacho, Owner, Camacho Consulting

Ron Camacho is an accomplished law enforcement executive with 27 years of experience and currently serves as the Chief of the Chambersburg Police Department. In addition, he is a nationally published author with articles covering the topics of police leadership, team building, and overcoming ego-related issues. Ron also spent time in Afghanistan and Mexico as a police advisor and training manager. He graduated from the FBI National Academy, 239th session, and has a Master of Science in Criminal Justice from Liberty University. He owns Camacho Consulting, a leadership, management, and security training company.

CE’s: NHA & SW

August 3 at Noon CST/11am MST

Overview:

The nursing industry is facing a steadily growing shortage of nurses that has only been exacerbated by the pandemic. However, healthcare leadership can turn the tides of the nursing industry. To do so, they must create a sustainable pipeline of nurses, invest in employee development, and cultivate an environment of support. With over 30 years of nursing experience and leadership, Artley will help clinical leaders better understand what steps can be taken to improve the recruitment and retention of nursing staff.

Presenter: Patti Artley, DNP, RN, CPN, NEA-BC, Chief Nursing Officer at Medical Solutions

Patti Artley has most recently been the Chief Nursing Officer of the Medical University of South Carolina (MUSC) in Charleston, South Carolina where she was responsible for four hospitals, University, Psychiatric, Specialty and Children’s and Women’s. She also served as the system leader for nursing practice. Prior to her employment with MUSC, she worked as the nursing leader for Children’s and Women’s at Penn State Hershey Health System in Hershey, PA. Her clinical leadership was focused in Pediatrics and Women’s services.

Patti graduated with her Diploma in Nursing from Altoona Hospital, her Bachelors and Masters in Nursing from The Pennsylvania State University and her Doctorate in Nursing Practice, Nurse Executive from Old Dominion University. Patti maintains certification as Pediatric Nurse and Nurse Executive Advanced.

*certificate of attendance

January 17 at 11am CST/10am MST

Overview:

This session will utilize the QAPI approach to assist you in setting up and implementing a Falls prevention program. This session will discuss interventions and day to day operations that will help minimize fall risk. This session will also discuss interventions to consider upon admission.

Objectives:

• Identify programs and interventions that will help reduce fall risk.
• Describe how to implement a falls prevention program.
• Discuss considerations upon admission to reduce the risk of falls

Presenter:  Jeri Lundgren, President, Senior Providers Resource

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement. Ms. Lundgren is a Certified Personal Trainer and specialist by the following:

• I.T.S/Florida Gulf Coast University, as a Certified Personal trainer (CPT,
• Ohio Health as a certified Delay the Disease Parkinson’s Specialist,
• Functional Aging Institute as a certified Aging Specialist focusing on personal training for those 55 years and older, and
• Open the Door to Tai Chi as a certified Tia Chi Instructor

CE’s: NHA & SW
Contact Hours: Nursing

Jan 19 at Noon CST/11am MST

Overview:

Infection prevention is a role that belongs to everyone in a community; however, the two groups that have the most impact on stopping the transmission of disease are nursing and environmental services (EVS). This webinar is designed to equip EVS, as well as nursing staff, in minimizing infection risks in their community by identifying casual factors, prevention strategies and evidence-based practices that can be easily utilized in a variety of settings.

Objectives:

• Define the chain of infection
• Identify the best two ways EVS can help break the chain of infection
• Identify two organisms that can survive in the environment

Presenter: Shelly Bhola, Infection Preventionist, Advanced Health Institutes

Shelley Bhola has over 30 years of experience in the long term care and the assisted living market.  Her previous roles include: Staff nurse, Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection prevention nurse, regulatory crisis management and leadership training.  She is board certified in gerontology and received her Master’s of Science in Nursing with an emphasis on Nursing Education.  Shelley has worked in the area of Infection Prevention since 1997.  She has received education on Infection Prevention from Region’s hospital in MN, APIC Academy, and ACHA Infection Prevention and Control, the CDC TRAIN program on Infection Prevention, and has received her CIC certification through CBIC. She is currently working for Pathway Health as a Nurse Consultant.

CE’s: NHA & SW

Feb 2 at Noon CST/11am MST 

Overview:

During this session, participants will be provided an overview of the SD MOST regulations by Michele Snyders, SDAHO’s Hospice and Palliative Care Program Manager. Ms. Snyders will identify healthcare providers who can legally complete a MOST, along with patients who qualify for a MOST. She will also review how to complete, store and activate a MOST.

Objectives:

1. Learner will be able to articulate the definition of MOST
2. Learner will be able to identify the healthcare providers who can legally complete a MOST
3. Learner will be able to identify which patients qualify for a MOST
4. Learner will be able to express an understanding of how to complete, store and activate a MOST

Presenter: Michele Snyders, Hospice and Palliative Care Program Manager, SDAHO

Michele is a clinical social worker with 26 years of healthcare experience. She has worked in both inpatient and outpatient settings, always working with patients living with severe, chronic diseases and their families.  In 2007 she began working in Palliative Care. She holds a Post Masters Certification in Hospice and Palliative Care from California State University Shiley Haynes Institute for Palliative Care and is Advanced Palliative and Hospice Social Work-Certified. She recently started working with SDAHO to support members providing Hospice and Palliative Care services and facilitates the LifeCircle SD group.  LifeCircle is an inter-professional, inter-agency group of professionals who are committed to improving the lives of those with serious illness through education and advocacy.

CE’s: NHA & SW

February 16 at Noon CST/11am MST

Overview:

Attend this session to understand the regulations surrounding an Infection Prevention and Control Program within a long-term care community. This informative event will describe the role of the Infection Prevention and Control Program and its significance in maintaining resident safety.  Presenter, Shelly Bhola will provide an in-depth analysis of illnesses most common to residents seen in the long-term care facility and how to treat them safely while providing a home-like environment for residents and staff.  Bring your lunch and your questions, as Shelly discusses hot topics surrounding infection prevention and control!

This session is specifically designed to educate those having control and oversight of the Infection Prevention and Control Program, including Administrators, Directors of Nursing, Nurse Managers, Registered Nurses and the designated Infection Prevention and Control Officer.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA & SW

February 21 at 11am CST/10am MST

Overview:

This session will discuss how impaired mobility is the primary cause of falls in elderly. This session will discuss exercise & Restorative Nursing programs that prevent falls by enhancing mobility, balance, agility, strength, and endurance of residents. This session will discuss how to provide an environment for safe mobility.

Objectives:

• Identify exercises that help your residents maintain or improve their balance, agility, strength, and endurance to prevent falls.
• Recognize environmental factors that will promote safe mobility
• Describe how wellness rounds can promote a proactive approach to preventing falls

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

March 7 at Noon CST/11am MST

Overview:

This presentation will review common “behavioral” challenges reported in clients with dementia. Tips for de-escalating someone with agitation will be reviewed and strategies to engage clients with dementia will be explored.

Objectives:

• Identify at least two common triggers of dementia-related behaviors
• Provide at least two features typically seen in clients with delirium
• Offer at least two non-pharmacologic interventions to reduce agitation in clients with dementia

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy has been a national speaker on healthcare issues that impact older adults as well as the empowerment of their caregivers for more than two decades. She has served the primary care needs of older adults as a geriatric nurse practitioner for 24 years and was a tenured associate professor of nursing for over 15 years. She is recognized as a leading expert on dementia-related topics and has been appointed by three Kansas governors to serve on boards and task forces to represent the healthcare interests of older adults. Under Amy’s tenure as president of the Kansas Advanced Practice Nurses Association, Kansas became the 26th state to pass full practice authority for APRNs. In 2023 Amy was awarded the AANP Award for Excellence in the state of Kansas. She appreciates the opportunity to positively influence the lives of her patients and their caregivers.

CE’s: NHA & SW

March 8 at Noon CST/11am MST

Dr. Arneson will present on Medical Cannabis to help healthcare professionals gain a better understanding of the endocannabinoid system and identify symptoms that may be treated with cannabis.

Dr. Francine Arneson received her medical degree and residency from Vanderbilt University, Nashville, TN Medical School. She went on to complete fellowships in both vascular neurology and palliative medicine also at the Vanderbilt University in Nashville, TN, She is Board Certified in Neurology and Hospice and Palliative Care. She currently practices at Avera McKennan Hospital in Sioux Falls, SD.

CE’s: NHA & SW

March 16 at 12pm CST/11am MST

Overview:

This program describes the history of antibiotics, their current use and why the future is unknown.

Objectives: 

•  Summarize the history of antibiotic use in the United States.
•  Consider two reasons for the development of antibiotic resistance.
•  Collaborate with team members to enforce an Antibiotic Stewardship program.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN, Advanced Healthcare Institute

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA & SW

March 21 at 11am CST/10am MST

Overview:

This session will discuss considerations when performing a falls investigation. We will discuss how a fall investigation can help identify the root cause of the fall to identify appropriate interventions.

Objectives:

• Discuss how the location of the fall can help identify physical impairments that may have contributed to the fall
• Describe key components to consider when investigating a fall
• Identify interventions based on the fall investigation

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

April 5 at 10am CST/9am MST

Overview:

Join the team from LifeSource as they discuss the healthcare professional’s role in the donation process. This session will identify what organs and tissues (including eyes) can be donated and their uses in transplantation. By the end of this session, participants will be able to summarize the referral process for potential organ, tissue, and eye donors. Required documentation will also be explained, along with how to complete.

Presenters: Andrew Brown, BA, Hospital Partner Liaison; Karla Nygren, RN, MSN, MBA, CEN, CCRN, Hospital Partner Liaison; & Emily Larimer, RN, MSN, BA, Hospital Partner Liaison, LifeSource

CE’s: NHA, SW

April 6 at 3pm CST/2pm MST

Overview:

Our bodies depend on water to survive. Every cell, tissue, and organ in your body needs water to work properly. During this webinar, dietician, Christine Link, will discuss the basic role that hydration plays in everyday functions and overall health. She will review the latest research and recommendations. In addition, she will help participants understand different approaches and options to increase fluid intake in older adults. Lastly, she will explore less obvious sources of fluids and some fun strategies to make hydration fun.

Objectives:

• Discuss the basic role that hydration plays in everyday functions and overall health.
• Review the latest research and recommendations. Understand different approaches and options to increase fluid intake in older adults.
• Explore the less obvious sources of fluids and some fun strategies to make hydration fun.

Presenter: Christine Link, MBA, RD, LD Marketing Dietitian, Martin Brothers Distributing Co.

Christine Link graduated with a B.S. in nutrition and dietetics and a Master of Business Administration from the University of North Dakota. She has experience in clinical as well as the sales and marketing areas of dietetics. Christine has been with Martin Brothers Distributing Co. as a marketing dietitian for 15 years and supports healthcare customers with menus, education and training. Christine works with the team to develop new business and to support the on-boarding process. She assists the sales staff with customer management and cost control, and her attention to detail drives event planning in her area. Christine has experience in public speaking and has presented at many state conventions and meetings. She has a strong focus on customer service and has developed partnerships in the senior care industry.

CE’s: NHA & SW

April 18 at 11am CST/10am MST

Overview:

Ensuring continuity of care is imperative for a resident to obtain their highest level of functioning and to promote safety. This session will discuss the pre-admission and admission process to ensure a safe transition and environment. This session will also discuss things to consider for emergent and planned discharges.

Objectives:

• Identify key information to obtain prior to admission to help facilitate proper equipment and interventions are in place upon admission
• Discuss care approaches for the first 24 to 72 hours to promote safety and continuity of care
• Describe key information to provide the next care setting on both an emergent and planned discharge to ensure continuity of care and reduce risk

Presenter: Jeri Lundgren, President, Senior Provider Resources

Jeri Ann Lundgren, RN, BSN, PHN, CWS, CWCN, CPT has been working in Long Term Care since 1990.  She has focused on the effects of immobility and worked with Exercise Physiologists, Physical Therapists, Personal Trainers, Ergonomics and Nursing to develop the SeniorFit© Wellness program for falls prevention and mobility enhancement.

CE’s: NHA & SW, Nursing Contact Hours

April 20 at Noon CST/11am MST

Overview:

Join Shelley Bhola as she discusses areas of laboratory testing and diagnostics. During this session, she will differentiate between Sensitivity and Specificity and she will help participants determine what situation could make normal flora pathogenic. Lastly, she will explain the significance of the WBS in recognizing an infection.

Presenter: Shelley Bhola, RN-BC, BSN, MSN, PHN, Advanced Healthcare Institute

Ms. Bhola has over 25 years’ experience in clinical management in the long-term care and assisted living market. Her previous roles include: Director of Nursing, Regional Consultant, Case Manager for managed care in the community and public health, MDS coordinator, staff educator, infection control, regulatory crisis management and leadership training. She is board certified in gerontology and received her Master’s of Science in Nursing with emphasis on Nurse Educator. She received her education on Infection Control and Prevention from Region’s hospital in MN and is currently studying to sit for the CIC exam.

CE’s: NHA

April 25 at Noon CST/11am MST

Overview:

The most dangerous procedure in medicine is transferring a patient between locations, providers, or levels of care. Even modestly complex patients move frequently through networks of encounters, consultants, tests, and therapies administered by teams, which can result in dropped information. This program outlines a radical approach to managing patient information in distributed environments, making a shared “task list” the core of the patient record.

Objectives:

• Understand how “tasks” are defined and created, and the many pathways for satisfying and resolving them.
• Be able to differentiate “tasks” from “plans” and appreciate why they have not been built into contemporary EHRs.
• Recognize the 16 critical “Elements of a Care Transition” described in the HIMSS TOC Framework.
• Discuss how the local organization can develop an interoperable “task hub” for its patients.

Presenter: COPIC

CE’s: NHA & SW

May 9 at Noon CST/11am MST

Overview:

Dakota at Home is South Dakota’s Aging and Disability Resource Center and acts as the “front door” to services and supports available through the Department of Human Services. This session will provide an overview of Dakota at Home, ways in which referrals can be made, how referrals are processed, and a brief overview of the services available through DHS/LTSS.

Presenter: Jennifer Gant, Program Manager – Dakota at Home, SD Dept of Human Services LTSS

Jennifer is the Program Manager for Dakota at Home. She has worked for the organization for 13 years and was active in the initial development and implementation of Dakota at Home, South Dakota’s Aging and Disability Resource Center. Jennifer has a Master of Science Degree in Criminal Justice from the University of Wisconsin, specializing in Victim and Offender Services. Jennifer also holds the credential of Certified Community Resource Specialist – Aging/Disabilities (CRS-A/D) through AIRS (Alliance of Information and Referral Systems).

CE’s: NHA & SW

May 11 at Noon CST/11am MST

Overview:

Metabolic syndrome has become widespread in the United States. Almost 40% of people over the age of 60 have this potentially lethal condition. This presentation will define the metabolic syndrome triad of diabetes, hypertension and hyperlipidemia. Risk factors and treatment options will be presented.

Objectives:

• Identify at least two risk factors for developing metabolic syndrome.
• Recall at least two nonpharmacologic treatment options for individuals with metabolic syndrome.
• Name at least two potential consequences of metabolic syndrome.

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple is a national speaker on healthcare issues that impact older adults and the empowerment of healthcare givers.  She has been serving the primary care needs of residents in long-term care as a nurse practitioner for over 23 years.  Amy has been appointed by three Kansas Governors to serve on boards and task forces to represent the needs of older adults and currently serves on the Kansas board for Adult Care Home Executives. Amy is a TEDx speaker and a content expert for Project Echo. Under her leadership as President of the Kansas Advanced Practice Nurses Association, Kansas became the 26^th state to pass full practice authority for APRNs in 2022.

CE’s: NHA & SW

May 16 at 11am CST/10am MST

Overview:

An in-house acquired or declining pressure injury puts providers at risk for regulatory citations and litigation. The burden on the provider is to demonstrate that the development or decline of a pressure injury was unavoidable.  The interventions that are implemented within the first 24 hours are critical, as well as on-going interdisciplinary updates to the plan of care.  This session will utilize the QAPI approach for implementing or enhancing a pressure injury program to ensure your pressure injury program meets regulatory guidance for F686, as well as NPIAP and WOCN standards of practice to minimize regulatory and legal risk.

Objectives:

• Develop an interdisciplinary team approach and have effective team meetings that include prevention
• Demonstrate how to effectively utilize the wound care nurse to manage and oversee the program
• Review common assessment, documentation and program errors that put facilities at risk for litigation or regulatory citations

Presenter: Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT President, Senior Provider Resources

Jeri Ann Lundgren has been working in the post-acute care market since 1990, specializing in wound care nationally since 1994.  She is board certified as a CWS (Certified Wound Specialist) by the American Board of Wound Management and a CWCN (Certified Wound Care Nurse) by the Wound, Ostomy and Continence Society. Her extensive background in wound management nationally includes survey management, litigation support, wound care consultation, program development, clinical wound expert for several state Quality Improvement Organizations and Departments of Health. Currently Ms. Lundgren is the President of Senior Providers Resource.

CE’s: NHA & SW

May 31 at Noon CST/11am MST

Overview:

Cross over symptoms of schizophrenia and dementia create challenges in assuring residents receive the appropriate diagnosis. A sharp rise in the number of reported schizophrenic cases in long term care centers across the nation has prompted CMS to conduct audits. This presentation will review the diagnostic criteria for schizophrenia and dementia. Participants will work through cases scenarios to help assist them in the internal audit process.

Objectives:

Participants will be able to:

• Identify at least two diagnostic criteria for schizophrenia
• Name at least two risk factors for inaccurate diagnoses
• Recall the benefits of an interdisciplinary approach in the internal audit process
• Demonstrate ways to approach medical directors about the need to evaluate schizophrenic diagnoses

Presenter: Amy Siple, Nurse Practitioner, Educator, Speaker

Amy Siple is a national speaker on healthcare issues that impact older adults and the empowerment of healthcare givers.  She has been serving the primary care needs of residents in long-term care as a nurse practitioner for over 23 years.  Amy has been appointed by three Kansas Governors to serve on boards and task forces to represent the needs of older adults and currently serves on the Kansas board for Adult Care Home Executives. Amy is a TEDx speaker and a content expert for Project Echo. Under her leadership as President of the Kansas Advanced Practice Nurses Association, Kansas became the 26^th state to pass full practice authority for APRNs in 2022.

CE’s: NHA & SW

June 6 at 11am CST/10am MST

Overview:

Helping older adults maintain or lose weight may be a common activity in your job with 36% of the adult population in the US identified as obese. It is important to understand that weight loss may not be appropriate for all older adults. In this webinar we will explore when an older adult may be a good candidate for weight loss intervention and some of the risks associated with weight loss.

Objectives:

• Understand which older adults are an appropriate candidate for assisted weight loss.
• State an example of how malnutrition can negatively impact clinical outcomes in older adults.
• Describe appropriate interventions for weight loss in older adults.

Presenter: Mary E. Sell, MPA, RDN, LD, Menu Services Manager, Martin Brothers Distributing

Mary Sell is the Menu Services Manager at Martin Brothers Distributing where she leads the menu services team in developing menus and dining program solutions for senior living communities throughout the Midwest.

She has found great satisfaction working with nutrition colleagues who feed seniors in a variety of settings. Developing and applying technology related to menu planning have been key areas of focus for Mary throughout her 30-year dietetics career.

Mary has a master’s degree in public administration with an emphasis in Health Care Administration from Drake University and a Bachelor of Science in Dietetics from Iowa State University.

CE’s: NHA & SW

June 14 at 12pm CST/11am MST

Overview:

Dr. Massey will present on buprenorphine and its efficacy for patients with serious illness and in end of life care situations.

Presenter: Dr. John Massey

Dr. John Massey is a Board-Certified pain management and anesthesia physician located in Lincoln, NE. His medical career has focused on helping patients return to their normal lives by relieving pain. Dr. Massey travels across the state of Nebraska treating patients with a broad range of needs related to the intersections of pain, traumatic experiences, and opioid use disorder. Dr. Massey is also involved in grant-funded initiatives at the Nebraska Medical Association that focus on providing education for medical providers on a broad array of issues related to pain, the treatment of opioid use disorder, and safely prescribing medications for pain and anxiety

CE’s: NHA & SW

June 15 at Noon CST/11am MST

Overview:

Advance Care Planning is a process by which healthcare providers can help their patients express what matters most to them should they become seriously ill or injured in order for them to receive goal concordant care. This presentation will discuss the what, why, when and how of the Advance Care Planning process in order for you to incorporate it into your daily work with your patients.

Objectives:

• Identify what Advance Care Planning is and what it is not
• Describe why Advance Care Planning is an important part of patient care
• Name five different events when Advance Care Planning should be done
• Define the C-A-R/R-E elements of how to do Advance Care Planning

Presenter: Michele Snyders, MSW, CSW-PIP, APHSW-C, Hospice and Palliative Care Program Manager, SDAHO

Michele is a clinical social worker with 26 years of healthcare experience. She has worked in both inpatient and outpatient settings, always working with patients living with severe, chronic diseases and their families. In 2007 she began working in Palliative Care. She holds a Post Masters Certification in Hospice and Palliative Care from California State University Shiley Haynes Institute for Palliative Care and is Advanced Palliative and Hospice Social Work-Certified. She recently started working with SDAHO to support members providing Hospice and Palliative Care services and facilitates the LifeCircle SD group. LifeCircle is an inter-professional, inter-agency group of professionals who are committed to improving the lives of those with serious illness through education and advocacy.

CE’s: NHA & SW

June 20 at 11am CST/10am MST

Overview:

When it comes to the prevention of pressure injuries, a 100% of the preventative interventions are performed by the caregivers. This session will review preventative interventions and the role of caregivers and front-line staff.   This session will provide caregivers with what causes and puts residents at risk for pressure injuries and skin breakdown. The session will also provide training on how to perform a skin assessment and what to report.

Objectives:

• Identify the causes and risk factors of pressure injuries and skin breakdown
• Discuss interventions that will prevent pressure injuries and skin breakdown
• Demonstrate how to do a skin inspection

Presenter: Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT President, Senior Provider Resources

Jeri Ann Lundgren has been working in the post-acute care market since 1990, specializing in wound care nationally since 1994.  She is board certified as a CWS (Certified Wound Specialist) by the American Board of Wound Management and a CWCN (Certified Wound Care Nurse) by the Wound, Ostomy and Continence Society.  Her extensive background in wound management nationally includes survey management, litigation support, wound care consultation, program development, clinical wound expert for several state Quality Improvement Organizations and Departments of Health. Currently Ms. Lundgren is the President of Senior Providers Resource.

CE’s: NHA & SW

July 11 at Noon CST/11:00am MST

Overview:

Few people have been with 10,000 dying Veterans, the founders of Opus Peace became the witness bearers for these Veterans as unbidden memories surfaced on their death beds.  They learned lessons about how to attain personal peace, and paradoxically, these lessons came from those who were trained for war!  These Veterans taught the founders of Opus Peace the following lessons:

• How to move from numbing their pain to mourning their pain.
• How to move from hiding guilt to learning how to forgive yourself and others.
• How to move from being ashamed of not being good enough to releasing your fear of who you are and who you are not.
• How to let yourself feel helplessness over things you had no control over rather than trying to control things you cannot control.

Objectives:

• Learn the definition of Soul Injury
• Learn the three main causes of a Soul Injury
• Understand the self-help tools provided by Opus Peace to help people heal the relationship they have with themselves

Presenter: Angie Snyder, Executive Director, Opus Peace

Angie Snyder is a certified hospice and palliative care nurse who has worked in the hospice industry for more than 23 years.  She is the Executive Director for Opus Peace and continues to provide consultation services for hospice and palliative care.  She has a passion for end-of-life care and a passion for spreading awareness about Soul Injury and helping individuals find more inner peace through the Opus Peace unburdening process.  Angie has been the recipient of the Woman of the Year in Health Care Award from the Tri-County YWCA in Pottstown, for her work in hospice especially pediatric hospice care.  Angie has provided workshops and lectured to both professional and lay audiences on the topics of Soul Injury, Caregver Well-Being, Forgiveness, Wholistic Tools, Loss and other related topics.

CE’s: NHA & SW

July 18 at 11am CST/10am MST

Overview:

Accurate assessment of a pressure injury is important as it evaluates the effectiveness of the overall course of treatment and determines the type of topical support needed. Many nurses struggle with staging pressure injuries, especially upon admission. This course will provide the participant with the information needed to complete a comprehensive assessment of a pressure injury. This course will outline the NPIAP pressure injury staging system as well as wound measurement, wound base description, peri-wound, drainage, odor, tunneling, undermining and pain assessment.

Objectives:

• Describe etiologies of pressure injuries
• Assess, describe, and document the physical characteristics of a pressure injury
• Identify the appropriate stage of the pressure injury

Presenter: Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT President, Senior Provider Resources

Jeri Ann Lundgren has been working in the post-acute care market since 1990, specializing in wound care nationally since 1994.  She is board certified as a CWS (Certified Wound Specialist) by the American Board of Wound Management and a CWCN (Certified Wound Care Nurse) by the Wound, Ostomy and Continence Society.  Her extensive background in wound management nationally includes survey management, litigation support, wound care consultation, program development, clinical wound expert for several state Quality Improvement Organizations and Departments of Health. Currently Ms. Lundgren is the President of Senior Providers Resource.

CE’s: NHA

August 1 at Noon CST/11:00am MST

Overview:

Review the evidence for how to optimally talk about aspects of serious illness care to the public. Learning objectives:

• Articulate why messaging principles for serious illness are needed
• Discuss what the research shows about attitudes and awareness of advance care planning, palliative care, and hospice
• List the 5 tested messaging principles
• Describe the key elements of the new serious illness care messaging toolkit

Presenter: Marian Grant, Marian Grant Consulting

Marian Grant is a policy consultant for the Coalition to Transform Advanced Care (C-TAC) , the Center to Advance Palliative Care (CAPC), and the National Patient Advocacy Foundation, and a marketing consultant for the University of Washington’s MessageLab Serious Illness Messaging project, and VitalTalk. Dr. Grant maintains a clinical practice as a palliative care nurse practitioner at the University of Maryland Medical Center. She is adjunct faculty at the University of Maryland and Johns Hopkins Schools of Nursing. In 2014, Dr. Grant was selected as a Robert Wood Johnson Health Policy Fellow working on Capitol Hill and at the Center for Medicare and Medicaid Innovation. Dr. Grant has served on the board of the Carolinas Center and the Hospice and Palliative Nurses Association and speaks nationally and internationally on palliative care, messaging, and health policy. Before becoming a nurse, Dr. Grant had a career in marketing at the Procter & Gamble Company and worked on the Max Factor and Cover Girl cosmetics brands there. She is the daughter of immigrants and refugees.

CE’s: NHA & SW

August 15 at 11am CST/10am MST

Overview:

Many clinicians have difficulty differentiating lower extremity ulcers (arterial, venous, or neuropathy/diabetic) from pressure injuries.  If a lower extremity ulcer is mistaken as a pressure injury it can lead to improper treatment of these areas and skew your pressure injury rates. This session will help clinicians differentiate arterial insufficient ulcers, venous stasis ulcers and peripheral neuropathic/diabetic ulcers from pressure injuries and discuss how assessment and treatment strategies differ for each of these wound categories.

Objectives:

• Distinguish etiologies of lower extremity ulcers
• Define the characteristics of venous, arterial, and peripheral neuropathy/diabetic ulcers
• Describe effective strategies to manage lower extremity ulcers

Presenter: Jeri Lundgren, RN, BSN, PHN, CWS, CWCN, CPT President, Senior Provider Resources

Jeri Ann Lundgren has been working in the post-acute care market since 1990, specializing in wound care nationally since 1994.  She is board certified as a CWS (Certified Wound Specialist) by the American Board of Wound Management and a CWCN (Certified Wound Care Nurse) by the Wound, Ostomy and Continence Society. Her extensive background in wound management nationally includes survey management, litigation support, wound care consultation, program development, clinical wound expert for several state Quality Improvement Organizations and Departments of Health. Currently Ms. Lundgren is the President of Senior Providers Resource.

CE’s: NHA & SW

September 26 at 11:00am CST/10:00am MST

Overview

This program will focus on identification of fall risk in the older adult; interventions to mitigate risk that can be done in the clinic setting; and referrals for fall prevention programming.

Learning Objectives:

1. Learners will be able to screen older adults for fall risk.
2. Learners will list three risk factors for falls in the older adult.
3. Learners will verbalize the variety of options for referrals when fall risk is observed.
4. Learners will discuss the difference between the programming options for fall prevention.
5. Learners will describe the referral mechanism to fall prevention programming.

Presenteres: Karla Cazer, MSN, RN-C, GCNS-GC, CFCN; Abigail Gramlick-Mueller, APRN-CNP, DNP, RD, CCM; Sanford Medical Center

Karla Cazer is the Manager of the Faith Community Nursing Center, and community-based nurse foot care clinics at Sanford Medical Center in Sioux Falls, SD. She is received her Master’s Degree in Nursing at South Dakota State University and is a Board Certified Geriatric Clinical Nurse Specialist and Certified Faith Community Nurse. Karla has worked in community-based health for over 20 years, and is passionate about enabling older adults to remain active and independent. Karla provides nurse education as a Respecting Choices Facilitation Trainer, lead faculty for the Foundations of Faith Community Nursing Course, and Foot and Nail Care Certification training.  Currently, Karla is Co-Director for two Administration for Community Living Falls Prevention Grants at Sanford Medical Center, implementing A Matter of Balance, Stay Active & Independent for Life, Bingocize®, and CAPABLE.

Abby Gramlick-Mueller works at Sanford Health in Sioux Falls as a Nurse Scientist.  Abby has her Doctor of Nursing Practice from South Dakota State University and is certified as a Family Nurse Practitioner.  Abby works closely with the clinical teams in both the inpatient and ambulatory settings at Sanford to advance care delivery through innovation driven by evidenced based practice (EBP) and nursing research.

Abby’s work experience includes work as a registered nurse at Sanford in the Birthplace, the Endocrinology Clinic and in Adult Critical Care. She has worked as a nurse practitioner in the areas of family medicine, hospital medicine, chemical dependency, and occupational health. She also worked for a decade as the clinical director of a medical management company assisting with program and policy development.

CE’s: NHA & SW

January 31 at Noon CST/11am MST

Overview:

Remember when you first walked the floors of your new career and you felt so much passion. Remember your excitement when you were able to see your purpose and your value at work. Then the years passed, stress built, and in the hustle and bustle of getting the job done you are left feeling empty, second guessing your calling, and burnt out!

In this presentation, Anna will discuss the reasons behind losing your why and refocusing and energizing our minds and spirit to understand our WHY and how we can begin to live our why, our purpose, our values at work, at home and in our community.

Presenter: Anna Woodward, Mental Health Counselor, Well365

Anna is a Mental Health and Substance Use Recovery Coach with Well365. Anna has her Masters in Counseling and completed IMHATT (Integrated Mental Health/Addictions Treatment Certification) and SP-TIE (Suicide Prevention, Treatment, Implementation and Evaluation Certification). She has over 12 years of experience working in inpatient and outpatient clinical and hospital based settings.

CE’s: certificate of attendance

April 27 at Noon CST/11am MST

Overview:

This session will address the stigma of mental health in the Workplace. We will sort out the misconceptions of mental health and understand how it applies to everyone! We will dive into what Mental Health Injuries are and how we begin to navigate them for ourselves and for others. We will learn to identify the signs and symptoms and begin to learn how to navigate conversations regarding Mental Health. We will work to understand the importance of Mental Wellbeing in the workplace by breaking down the current recommendations from the U.S. Surgeon General and how it applies to us! We will work to keep these conversations going while understanding defense mechanism and stages of change. By navigating these conversations, we can use a non-judgmental approach that keeps us empathetic and understanding in all situations. We will work to use our skills to continue to bring awareness and access to Mental Health in the Workplace.

Presenter: Anna Woodford, Mental Health Counselor, Well365

CE’s: NHA & SW

May 25 at Noon CST/11am MST

Overview:

There I am… standing in a crowded room and rubbing shoulders with the person next to me, yet I feel lonely and disconnected. In this presentation, we will call in both the extroverts and the introverts, we will learn about loneliness and the impact it has on our physical, mental, and emotional health. We will learn ways to combat the feelings and state of loneliness and begin to live a life fulfilled with those around us!

Presenter: Anna Woodford, Mental Health Counselor, Well365

Anna is a Mental Health and Substance Use Recovery Coach with Well365. Anna has her Masters in Counseling and completed IMHATT (Integrated Mental Health/Addictions Treatment Certification) and SP-TIE (Suicide Prevention, Treatment, Implementation and Evaluation Certification). She has over 12 years of experience working in inpatient and outpatient clinical and hospital based settings.

CE’s: NHA & SA