Beginning May 16, Del Gilbert, founder of Accelerating Excellence, will provide clear, practical and engaging content, including exercises and demonstrations for the purpose of skill-building. This training is available for all SDAHO members and is intended for emerging, new, or experienced managers and leaders.
Session 1: Employee Engagement: How to Increase Team Member Commitment and Enthusiasm | May 16, 11-12 pm CST/10-11 am MST
- Leading by influence vs leading by authority
- The difference between employee satisfaction and employee engagement
- 7 no-cost, practical ways to increase employee engagement
Resources include, session handout and slide deck, direct report check-in form and manager communication update form.
Session 2: Employee Accountability: How to effectively address problem behaviors and attitudes | May 30, 11-12 pm CST/10-11 am MST
- The consequences of not addressing poor behaviors and attitudes
- The D.I.R.E.C.T. Model of corrective feedback (includes case studies)
- 7 principles for delivering effective corrective feedback
Session 3: Confronting Conflict: How to mediate conflicts and successfully work through differences | June 13, 11-12 pm CST/10-11 am MST
- Destructive and constructive behaviors in conflict
- 5 levels of conflict and when to intervene
- How to mediate a conflict between two employees or two teams
Session 4: Hire Smart: How to Interview, Select and Onboard the Right People | June 27, 11-12 pm CST/10-11 am MST
- How to hire for competence, chemistry, and character
- How to conduct a thorough, behavior-based interview
- Best practices in employee orientation
Session 5: Service Excellence: How to Deliver a Great Customer Experience | July 11, 11-12 pm CST/10-11 am MST
- Creating high service standards
- Elevating language; turning common phrases into winning words
- The 3 keys to an exceptional customer experience
To register for these sessions or to view upcoming and recorded SDAHO webinars, click here.
