AblePay is an SDAHO Enterprises Endorsed Business Partner that delivers next-generation patient financial engagement solutions designed to enhance collections, strengthen cash flow, and improve the patient experience. Throughout the month of February, SDAHO, in partnership with AblePay, will share resources, articles, and a virtual learning opportunity to introduce AblePay and its solutions to our members. Below is the executive summary from the St. Luke’s University Health Network case study.
Executive Summary: St. Luke’s University Health Network Elevates Revenue and Patient Experience Through Innovative Payment Solutions
As patient out-of-pocket costs continue to rise, St. Luke’s University Health Network (SLUHN)—a regional leader serving 11 counties across Pennsylvania and New Jersey—recognized the need to transform its approach to patient balance collections. The organization sought a solution that would not only increase revenue and reduce collection costs but also enhance the financial experience for patients.
With 14 hospitals, more than 300 outpatient centers, 18,000 employees, and $2.4 billion in annual revenue, SLUHN partnered with AblePay, an innovative, patient-focused payment platform that simplifies and improves post-insurance billing.
A New Approach to Financial Engagement
AblePay’s model eliminates the uncertainty of patient collections by assuming all payment risks, removing administrative burdens, and reducing costs. For patients, the platform offers cost savings, flexible payment options, a user-friendly portal, and personalized billing advocacy—making healthcare payments more manageable and transparent.
Exceptional Results
Since implementing AblePay, SLUHN has realized measurable improvements across key performance metrics:
- 68% increase in collection rates compared to historical averages
- 49% increase in revenue per patient
- 16% new revenue generated for the network
- Payments received in just 14 days, versus the prior average of 108 days
Moreover, SLUHN achieved a Net Promoter Score (NPS) of 92 among AblePay members—demonstrating exceptional patient satisfaction and loyalty.
Key Takeaways for SDAHO members:
The St. Luke’s case exemplifies how hospitals can thrive financially while delivering a better patient experience. By adopting patient-centered payment models like AblePay, health systems can:
- Achieve stronger, faster, and more predictable revenue
- Lower the cost and complexity of collections
- Build deeper trust and satisfaction with their patient communities
This success story underscores an emerging best practice across healthcare: leveraging innovation in patient financial engagement to achieve both operational excellence and patient-centered care.
