How to Have Difficult Conversations in Healthcare (member only session)

October 12 at Noon CST/11am MST

Overview:

Coaching staff to higher levels of performance is one of the most important skill sets a leader must have. No one ever said leading was easy or comfortable, especially when a critical conversation needs to occur. This interactive session will provide practical strategies to help you become a more effective communicator, as well as provide hands-on practice in conflict management.

Objectives:

• Articulate the patient safety communication challenges within the current healthcare environment
• List evidence-based benefits for building a culture of safety with effective communication
• Describe incivility in the workplace and its negative impacts
• Demonstrate setting expectations and delivering difficult messages

CE: NHA

Presenter: Pam Beitlich, DNP, ARNP, RN, NEA-BC, National Speaker, Executive Director of Women & Children’s Services at Sarasota Memorial Hospital

With more than 35 years of experience in patient care, medical staff relations, and nursing administration, Pam is a talented speaker and facilitator who adds instant credibility and value to every presentation she delivers. Pam began in 2000 as one of the first coaches for Huron | Studer Group, making her a longtime staff member. Her achievements as a coach include the kind of results that make people sit up and listen, raising patient and staff satisfaction while reducing turnover and improving quality metrics. She has worked with single hospitals and large systems, enjoying the challenges of both. As a full-time executive director at Sarasota Memorial Health Care System in Florida, Pam assisted in their Magnet designation. She thrives on leading a team day-to-day, as well as working with high-performing Huron clients, where she believes in using the power of humor and fun to create a positive learning experience.

Registration:

This webinar is available to SDAHO members only. Registration is free and includes the recording and handouts. Click here to register.