Acute Care Case Management: Roles, Functions, and Models

22mar10:00 am11:30 amAcute Care Case Management: Roles, Functions, and ModelsSDAHO Webinar

Event Details

Case Management Bootcamp Part 5 of 5


As case management moved into acute care settings the roles and functions of both RN case managers began their evolution. From the time of the UR specialist sitting in the corner of a nursing station reviewing a record for medical necessity to appease the state physician review organization to the current role of the RN case manager involved in multidisciplinary collaboration, the roles have changed significantly.

This program will review the contemporary roles of both RN case managers and social work case managers, in addition to clerical support and more complex case management roles, such as the complex discharge planner. Evaluate your roles and functions, as well as the roles and functions of your department in this informative seminar.

As case management roles and functions evolved, so did case management models. From a model with social work support to a model without that critical support, case management leaders and hospital executives have been challenged to ensure a best practice model that lends itself to the most optimal outcomes.

  • Describe the different skill sets and roles of RN case managers and social work case managers.
  • Review specialty case management roles and determine new or updated roles for your contemporary case management department.
  • Understand the evolution of case management models
  • Identify the best model for to ensure a contemporary case management department.

CE’s: NHA & SW

Presenter: Toni Cesta, Ph. D, RN, FAAN, Founder, Case Management Concepts, LLC

Dr. Cesta is a founding partner of Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing, and evaluating case management departments and models, educational programs, onsite support for leadership and staff.

Dr. Cesta is the author of nine books in the field of case management, a frequently sought-after speaker, lecturer, and consultant, and is considered one of the primary thought leaders in the field of case management. Dr. Cesta also writes a monthly column called “Case Management Insider” in Relias Media’s Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.

Dr. Cesta has been active in the research and development of case management for over 25 years. Her research in case management has included two funded studies measuring the effects of a case management model on congestive heart failure and fractured hip patient populations, with measures of patient satisfaction, quality of life, and short- and long-term clinical perceptions and outcomes.


Registration is free for SDAHO Members and $49 for Non-Members.

Click here to register.


March 22, 2023 10:00 am - 11:30 am CST(GMT-05:00)