Employee Accountability: How to Address Problem Behaviors and Attitudes

Overview: 

One person can’t make a team, but one person can break a team. Poor performers have a negative effect on an organization’s work culture and reputation. Using Del’s D-I-R-E-C-T Model of Corrective Feedback, you will learn a step-by-step approach to handling difficult conversations with competence and confidence.

Objectives: 

• The Consequences of Tolerating Poor Behavior in the Workplace
• Common Excuses for Not Addressing Poor Behaviors
• A 6-Step Method for Effectively Delivering Corrective Feedback
• 7 Best Practices When Delivering Corrective Feedback
• How to Establish High Behavioral Expectations

Presenter: Del Gilbert, founder, Accelerating Excellence

Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.
Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction. Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.