Four Essentials of Effective Telemedicine

Telemedicine use has increased rapidly due to the COVID-19 pandemic. While telehealth visits have parallels to in-person visits, there are slight differences that providers can implement for more effective interactions with patients. Simple shifts in communication styles, for example, can help make telehealth experiences as effective as in-office visits. During this webinar, Chrissy Daniels, chief experience officer at Press Ganey, will discuss the four essentials of effective telemedicine visits. Join us to learn these best practices for more effective telemedicine encounters and to enhance patient experience.

Chrissy Daniels is a national thought leader in patient experience and healthcare value. She joined Press Ganey as a partner in August 2017, bringing to the company more than 20 years of expertise in advancing the patient experience and building an engaging and collaborative culture. She is also recognized widely for her pioneering work in the areas of consumerism and physician performance data transparency.

Chrissy is the business unit leader of Press Ganey’s transparency, consumerism, and medical practice solutions. In this role, she collaborates with teams across the company in strategy, product development, operations, advisory, and clinical thought leadership to design, develop, and execute a coordinated strategy that unites these three critical market elements and ensures that the solutions are informed by and respond to the needs of healthcare providers.

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Massachusetts Hospital Association Free Webinar