Monday, May 23, 2022

february, 2022

09feb12:00 pm1:00 pmManaging Health Care Conflict Using Emotional Intelligence to Build Safety CultureAHA Webinar12:00 pm - 1:00 pm CST Event Type :Webinar

Event Details

This webinar is intended for health care leaders to learn skills for managing a variety of types of conflict in health care settings. Using the emotional intelligence model as a framework, along with other concepts from a psychology perspective, crucial conversations and the involvement of TeamSTEPPS, woven together they act as a guide for managing even the most difficult conflict scenarios. During this webinar, we will share resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees through conflict.

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(Wednesday) 12:00 pm - 1:00 pm CST