Reimage Your Work Design: Processes, Roles, and Workflows to Best Support Your Workforce Ecosystem (member only)

Overview:

By thoughtfully designing WHAT work needs to be done to create maximum value and align to the organization’s strategic priorities, WHO does the work so that you have the right resources at the right place at the right time, and HOW work is performed to create exceptional customer, employee, & provider experiences, organizations can accelerate realizing their goals and priorities.

Objectives:

• Understand how to rethink the way core work can be done within healthcare organizations
• Build awareness of digital tools that can be leveraged to reduce the need for human capital
• Learn how to maintain experience while transforming the way work is done

Presenters: Jennifer Miller, Managing Director, People and Buffy Kelly, Managing Director, Healthcare Performance Improvement, Workforce Transformation; Huron

Jennifer has nearly two decades of experience designing and managing programs to engage and develop the workforce. As a senior human resources leader, she has built coaching and learning programs to maximize workforce morale and efficiency, specializing in programs that foster unique perspectives and build critical competencies for organizational leadership.

Jennifer holds a Master of Science in human resources from Loyola University and a Bachelor of Science in business administration from Boston University. She is also Hogan-certified in Hogan Personality Inventory; Hogan Development Survey; and Hogan Motives, Values, Preferences Inventory.

Buffy leads performance improvement and workforce optimization engagements for healthcare organizations, driving results quickly while building a sustainable model to ensure clients can maintain the savings they achieve long term.

She has experience in management structure redesign, span of control, operational improvement implementation, and work redesign in clinical and corporate services areas. Buffy also has expertise in facilitating organizational change to drive financial improvements, including incorporating automation and virtual solutions, enabling remote workforces, outsourcing, redesigning and optimizing staffing and how work is done, breaking down siloes, and creating opportunities to function better as a system. She also brings expertise in union environments.