4 Key Drivers for Patient Engagement and Loyalty

Health care consumerism and continually improving upon patient experience are not new concepts to health care providers. The pandemic and technology supercharged a cultural shift for simpler, more convenient patient-centric experiences and health care providers are trying to keep up with patients’ ever-evolving health experience expectations. Loyalty is at stake as more patients are willing to switch providers and those who do overwhelmingly cite “experience” factors as the reason.

Accenture will share results from its patient experience benchmark survey and Texas Health Resources will demonstrate how it improved patient experience.

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