A Matter of Trust: Working with Resident Families
Overview: The relationship between a resident and their family has a significant impact on the relationship that family has with the facility. Family involvement in the care of a resident can
The relationship between a resident and their family has a significant impact on the relationship that family has with the facility. Family involvement in the care of a resident can sometimes lead to conflict with the caregiving staff and a decline in satisfaction for all concerned. This discussion offers participants a better understanding of how to prepare families to deal with a loved one living in a long-term-care community, how to manage their expectations, what to do when families are unhappy and how to handle conflict and disrespectful behaviors, primarily toward direct-case staff.
- Explain the regulatory standards and consumer expectations for quality care and quality of life
- Describe the benefits of improved communication and coordination of care among members of the interdisciplinary team and residents and their families
- Avoid and remedy family-facility relationship conflicts
CE’s: NHA & SW
Barbara Speedling, Quality of Life Specialist, Innovations for Quality Living
An inspirational and motivational speaker, Barbara is an author, educator and management consultant at the forefront of person-centered care.
An innovator with more than 30 years of practical experience within the adult care community, she is the expert providers turn to when they want to ensure that the services they provide meet not only the physical needs of their residents, but their emotional and psychosocial needs as well.
Working from a core belief in the dignity and individuality of all people, Barbara’s unique education and training programs have helped countless adult care communities achieve lasting improvements in quality care and quality of life.
Free for SDAHO Members: Sign in to the Member Portal and go to the Education Portal to register
$49 for Non-Members: Click here to register
(Wednesday) 11:00 am - 12:00 pm CST