Confronting Conflict: How to Manage Conflict and Successfully Work through Differences

Overview: 

In every organization there is internal competition, department silos, and interpersonal conflict. In this session, you will learn a practical approach to conflict management so you can be a ‘bridge builder’ and create a workplace where everyone is working together.

What You Will Learn:

• The Importance of the Abundance Mindset in the Workplace
• Constructive and Destructive Conflict Behaviors
• 5 Approaches to Conflict (and When to Use Them)
• How to Resolve a Conflict Between You and Another Person
• How to Mediate a Conflict Between Two Others
• 3 Life Principles Regarding Conflict

Presenter: Del Gilbert, Accelerating Excellence

Del Gilbert is the founder of Accelerating Excellence. He speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually. Del has held leadership positions in several organizations for 30 years. He served as Chief Learning Officer at St. Joseph Healthcare for 15 years. While at St. Joseph, employee engagement ranked in the upper 20% nationally. In addition, all 6 service lines were ranked in the upper 30% in Patient Satisfaction. Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.