This virtual workshop series is intended for health care leaders to learn skills for managing a variety of types of conflict in health care settings. Using the emotional intelligence model
This virtual workshop series is intended for health care leaders to learn skills for managing a variety of types of conflict in health care settings.
Using the emotional intelligence model as a framework, other concepts from psychology, crucial conversations and TeamSTEPPS are woven together as a guideline for managing even the most difficult conflict scenarios. The series begins with a brief but in-depth review of emotional intelligence as well as other key concepts related to conflict and safety culture in health care. These concepts are then applied to conflict at the individual and team levels and to participant scenarios. Participants will leave with an actionable plan to address conflict.
This course will run for four weeks, on Wednesdays, beginning September 7, 2022 and ending September 28, 2022, at 11am – 12:30pm CST.
September 7 – Session One – Communication for Healthy Relationships and Prevention of Conflict Using Emotional Intelligence
September 14 – Session Two – Facilitating Conversations Real-Time
September 21 – Session Three – Teams in Conflict
September 28 – Session Four – Your Scenarios, Barriers and Proactive Plans
Registration Open Until Monday, September 5, 2022 11:00 PM (EST)
(Wednesday) 11:00 am - 12:30 pm CST